Truly dissapointed in this bakery. I've placed orders for cakes for three main events. I wanted to give the bakery an opportunity to demonstrate that they can meet our needs but they failed miserably. The only positive is that the cake tasted good but appearance wise it looks like it was done by someone who bakes cakes as a hobby. The cakes were always late and never on time. First cake was one hour late. Second cake was picked up and wasn't even ready; we had to wait for almost an hour at the bakery for it to be given to us. Third cake was to be delivered at 5pm and was delivered at 7:15pm. Truly upset and the decor well I'll let the pictures speak for itself. The only decor the baker can do is printed (which is done by the printer itself) and buttercream. If you're looking for a fondant cake, STAY AWAY!!! If you only care about taste, then that's all they can do!!! We paid a lot for these cakes and we expected way better than what we were given. All the baker did was give a one sentence apology and excuses!!! Never had to write a review but for possible customers you've...
Read moreReally disappointed and frustrated with the service and behavior. We had our son's birthday party, ordered cake from here with high hopes. Discussed everything and requested them repeatedly that the cake should be ready by 10 AM, as after picking up, we had to travel another 35 mins to the venue. We reached at 10:20 AM, it was not at all ready, they asked us to come back after 20 mins, we went back with utter frustration and tension at 11 AM, it was still not ready. They literally finished it in front of us, the cake was not settled. They were totally unapologetic , said a dry 'Sorry' and that was it. Even they did not bother to help holding the door when my wife struggled to hold the big box and pushing the door. The cake reached the venue with the host while the guests were already there waiting. It was so embarrassing. Taste was good, but lookwise, service wise it was a total unprofessional. I will stay away...
Read moreI had to buy a birthday cake quickly without ordering with time in advance and walked in at 7pm to see if I was lucky enough to find good cake with a little decoration at least. The very sweet lady that happen to be the owner, she said she just needed 10 min and she will have one ready for me. I was so thankful for her dedication and I took this cake home. This was a week ago and my mom still has some left that she continue eating and saying this is such a great cake and wants to know where I got it from.
Definitely, this will be my option for now on. By the way, I had filling of half of guayaba and the other half of pineapple with caramel. It was sooo...
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