Payette Public Pool — Local services in Payette

I was really hoping to enroll my children in swimming lessons at this pool, but unfortunately the experience trying to get clear information was frustrating and ultimately disappointing.

I first reached out by email to get details on pricing, schedule, and what the lessons included. It took quite a while to hear back, and when I did, the answers I received were vague—just that lessons were coming up and we could be added to a waitlist. No specific dates, no firm pricing, and no real details.

When I called the pool directly, the person I spoke with was very kind and much more helpful. She quoted $25 per lesson for group instruction, which is already quite a bit more expensive than other local options. That's $200 for the 8 group lessons you sign on for, per child. Still, we were trying to make it work.

Eventually, I was contacted by the swim instructor directly, who was absolutely lovely and much more thorough in describing what the lessons would cover. However, she quoted a completely different rate—$40 per lesson—which brought the total to $320 per child for a session of 8 group lessons. That’s over double what many other pools in the area charge, and more than I found even for private one on one lessons elsewhere (Which we ultimately went with for our 3 children.)

In the end, the biggest issues were the lack of transparency, the conflicting information from different staff members, and the long delays in communication. I spent several weeks trying to figure this all out, and during that time, I could have had my kids learning to swim elsewhere.

I’m giving three stars because the staff I interacted with were generally polite and well-meaning, and the instructor seemed great. But overall, this pool really needs to work on communication, consistency, and setting realistic pricing...

Purchased a summer pass for my daughter, and while doing so the employee that took my money and information had to be the rudest individual I have dealt with in sometime.

After waiting my turn in line, she asked if I could wait until all the swimmers were checked in. Befote I could even answer, she says " guess not!" Very rudely...

I was embarrassed, and nervous, and filled out a line on my paperwork that I wasn't required to. She then proceeds to tell me, " like I told you, just do the first lines". And again in a very smart alecked, rude tone.

I left there in utter disbelief..Completely uncalled for behavior, that should not ever be repeated. Especially in a small town where funding is important for our pool.

If a purchase a pass for my daughter next year, I will not do so when that rude young...

June 4th I went to the Payette pool with my kids, all females working that day, when pool was closing one lady in particular was rude signaling kids to get out 20 minutes early (she had tattoos on her arms). My wife mentioned when going to the bathroom to change, multiple workers were in there “cleaning” (all watching one girl clean) just inside the toilets. Ladies made ridiculous comments while doing so. I’ve always enjoyed coming while two younger gentleman have worked they have always been respectful and super friendly...