Rocky Mountain Care - Maple Dell — Local services in Payson

My mother was in the facility for 19 days. I was so upset about her daily care that I tried to find another facility to move her to but unfortunately her insurance only covered one other facility close by and the reviews for that one was not good either. I made sure that I was there, or another family member, every day to check on her care. I will break my concerns down between daily facility management and medical care.

Facility Management: It would take anywhere between 15-45 minutes for someone to respond the call button. My mother could not get up on her own. One day it took them 45 minutes to respond to the call button to take her to the restroom. She told them she needed them to stay to help her get back, they left her and didn't come back for 20 minutes. This was very dangerous, she could have fallen and been seriously hurt. My mother asked for towels for two days. When she told me about it I spent an hour wandering the facility asking different people for towels, I finally did get some. My mother had been there 1 1/2 weeks before they offered her a shower. They keep the front door locked due to Covid concerns. I appreciate their caution but trying to get into the facility is a joke. You push the button and it can take a very long time just to get in. One day there was a women there from a pharmacy with urgent medication. She had been waiting 15 minutes with no response to her phone calls or the buzzer. I waited with her another 10 minutes.

Medical: Due to severe muscle cramps in her left leg after her back surgery, she was unable to lay flat in the bed. She literally sat in an uncomfortable chair for the full 19 days 24/7. Her legs just ballooned up. I kept asking what could be done and nothing was ever done to help her. Not even finding a more comfortable chair. My mother is diabetic. They never remembered to bring her diabetic meals, and after much prompting did at least start testing her blood sugar one week into her stay but they always did it after dinner so of course her blood sugar was high. As mentioned, my mother is diabetic. Sores on feet are of serious concern as they do not heal well. She has a sore on her foot that needed a dressing change every day. They rarely did it. I changed it most of the time.

Sorry this is so long, the list above is not even comprehensive but does address my most urgent concerns. I did not want to give such a low rating without showing justification. I did give the facility 2 stars versus one for two reasons: The physical therapy team were very kind to my mother and did make sure she got treatment twice a day. There was one nurse, Crystal, who was vigilant, caring and kind. She was the only one that kept talking to me about her concerns with my mothers condition. She tried to help and would check on my mother on a regular basis. Unfortunately she only came on near the end of my mothers stay. Plus she is temporary so the facility will lose one of its strong assets.

To sum up, my mother left this facility after 19 days in no better shape then when she went in and in many ways worse due to the extreme swelling in her legs. If you have a choice, I would not use...

Very impressive! Our family did a lot of research before selecting Parkway to care for our father. We toured over 12 similar facilities. We interviewed each of their Administrators and many of their staff. In our judgement, Parkway appeared to clearly be the best choice. Still a little nervous about putting our father in the hands of relative strangers, we visited him every day, sometimes two or three times. We became well aquainted with the nursing staff. Without exception, in every interaction we had with them, they were extremely kind and compassionate while maintaining the highest level of professionalism. They took the time to really know our father and his specific needs. When any of us would ask one of the staff how dad was doing, they would respond with a very thourough report of his condition, details of his care and treatment including the progress he was making. It was remarkable. During the time dad spent at Parkway, his condition (and attitude) improved dramatically. When he was first admitted, we had our doubts and concerns about how things would go. Now, we couldn't be more pleased. We would not hesitate to recommend Parkway to anyone and would certainly choose them again when such a...

Went to visit my mom who is there for the skilled needs of pt etc. The food was terrible. What she "chose" wasn't given to her at all because they ran out??? Didn't order enough? So she got rice and mixed frozen veggies and a lemon wedge. The only option for protein was fried fish... what older person eats that? A elderly male resident only got a PB&J for lunch??? I was getting a chair next to him and he was confused why that was the only thing he got to eat; thinking it was probably because he forgot to order something??? For a much money as the faculty bills and gets you would think they would feed their residents better! She waited last night for 4 hours (for someone to be there to make sure she was safe) to get a shower. She's often says that they don't answer call lights; she has waited up to 45 minutes. They are short staffed and some staff aren't good. Yes, she did PT but I don't know if it's worth staying at the facility. No activities or resident like plans/daily schedule that I could see so it's very isolating since everyone seemed to be stuck in their rooms? Sadly, I think this is par for most...