S & J Cabinets Inc — Local services in Payson

When dealing with a business you think that customer service and trying to make things right on a defective product would be a top priority.

We built a custom home and purchased over $30,000 in cabinetry from S & J. After we moved in we immediately began to loose ball bearings from one of the cabinets...a few a month. I finally contacted them after 7 months to see what could be done. The company took a very hard line on "the limited warranty from the supplier is over, so we'll have to charge you $280 to fix it". I am beyond words that after spending so much money, that this was the stance they chose to take. I even contacted them on 2 separate occasions to discuss the issue. Leaving several messages, I was only ever texted...not called.

My fault for not contacting them sooner (1 month outside of the warranty window)...their fault for taking this approach to customer service.

Other than this issue the cabinets have been fine, but I feel very confident, any other cabinet company would have approached and responded to this very differently.

Would not recommend this company to others purely for their...

I feel like I need to let people know that our experience with S&J has been amazing. We used them to build our cabinets for a new home and loved the care and passion that the owner, Scott, has for the product. We felt confident in his knowledge and experience and he led us through the process and introduced us to a finish that is exactly what we were looking for. The install was fast and the quality is premium. There was one blemish that was taken care of in order to make it perfect. We would recommend this company to anyone looking for...

S&J Cabinets is the very best. They are always willing to help and always available. They also have a wonderful eye for design and function. Their success as a cabinet maker is evident in the beauty of the homes but even more so in the relationships they create. We would recommend them to family and friends alike. You...