CVS — Local services in Penn Township

Find another place for your prescriptions. If you have the unfortunate timing of getting there when they close completely for lunch in the pharmacy, you can be guaranteed at least another 15 to 20 minutes for a line, OR if they just don't fee like taking care of people who arrive for their prescriptions. They do not take your need for medication seriously, and do not respect customers. This has got to be one of the most entitled stores I've ever seen. Rite Aid used to be #1, they are gone. I would not mind if CVS was replaced by a pharmacy that actually acknowledged that the customers are there for business, and not there for the convenience of the pharmacy employees. Making people wait for a half an hour for your lunch, then another 20 minutes to get a prescription...... The person taking care of the woman in front of me was even dismissive to that ladies questions, and was trying to get her to get her COVID shot. When the lady paid, and walked away, I walked up, and the pharmacy tech placed the "next register" sign, and said she would be back in a minute, then went back on her computer like there was no one waiting. I will try again tomorrow. Hopefully such a RUDE employee is not there. I will ask my doctor if I can get my prescriptions else ware. I also sent an email to Walgreens to let them know a new pharmacy is needed on the edge of Selinsgrove. I write this after 2 years of frustration with this store's approach to customers. I get better service in NYC. To serve the woman in front of me, then deny me service could also be considered discriminatory, and I will take that issue up with another party to see if that happens a lot at this store. They need new management. This store is almost a half an hour away from me, so just the travel round trip in an hour. I will have spent over 3 hours after I return tomorrow, to get my prescription. I was not willing to start a verbal argument with someone so rude today. HOPEFULLY there will be a different employee at the register. I do customer service, and if I EVERY did that to one of my customers, I would expect to loose them, and to get a review like this. BTW the other employee that said "oopsie daisy" a couple of times yesterday did not help my confidence in the professionalism, or competence of the people handling medication for DR.'s patients. They do NOT take your health seriously, (Unless you get their flu, and COVID shots, then they care. )

Update: I returned today, and Ann Weller still would not serve me. Luckily Michelle was willing, and kindly took care of getting my filled prescription to me, and was pleasant. When a girl behind me in line stepped up Ann quickly took care of her. Discrimination in ANY FORM for ANY REASON should not be tolerated. I don't know her, she does not know me. Maybe it's because I'm a Vet, maybe because I'm a guy, maybe she doesn't like brown jackets, or black hats. I don't know, but I take it personally that I would have to wait longer than other customers from the person with a certificate right under the main Pharmacist. For any Pharmacy employee to selectively distribute medication to customers for any reason other than availability of the prescription is wrong. To make some customers wait extra time, while promptly taking care of others is discriminatory, and I will find another pharmacy, unless I don't have an option. I don't believe in discrimination in any form,...

Literally the most frustrating experience I ever had at a pharmacy. And I’ve lived in Miami. Doctor sends in prescription, gets delayed over and over. I go in person and the lady said she would expedite it and it would be ready in 20. I decided to leave and come back after I got the text that it was ready. I could also view the prescription on the cvs app and it said it was ready. The other employee tells me “yeah there’s been a lot of issues with the app and texting, you can’t trust anything on the internet” WHAT. Then he looks over and over again and says the prescription isn’t there and it must be the doctors fault for not sending it. Then how come I’m getting texts that it’s ready for pick up here? After a 20 minute wait, I decided to talk to the pharmacist herself, who walks over to a case and pulls out the prescription in 5 seconds. A third employee starts to say “oh no, I’m so sorry I gave yours to the wrong-“ and the pharmacist interrupted her. I assume they gave someone my prescription. Which is a HUGE issue for obvious reasons. Then they say sorry for the mix up, as if I didn’t come in twice that day and wait over and over again and been talked to as if I didn’t know what I was talking about. Literally...

Do not go to this pharmacy. The lady pharmacist is "nasty". She obviously hates her job and has no customer service skills. She literally confronted me about a medication I was picking up and what she was confronting me about made no sense. Long story short, she was rudely handling me as a customer in front of all the people in line, only to find out she had the wrong person's medication that she was trying to give to me. While I brought it to her attention that she was yelling at the wrong person, her response was " I wasn't yelling, you just didn't like what you heard". As I was awaiting an apology for her obvious mistake and making a spectacle of me in front of everyone, she came back with that statement as if it were my fault she mixed up the medication! I have never been met with such unprofessionalism in my life. I'm not sure how she made it through pharmacy school with such poor customer service skills. Me and my entire family will be taking our services to another pharmacy where customers are greeted with a smile and with human compassion versus public humility. Based on the already posted reviews, it seems like this is a common experience by people at this pharmacy. Probably this same pharmacists, so...