Levi’s Outlet Store — Local services in Petaluma

Extremely Poor and Rude Management . I purchased a jacket,, a pair of jeans, and a belt on Saturday, took them home to try them on and realized they did not fit properly.. . I returned to the store with the Three item, the receipt, and debit card I purchased the items in hand.

The items were in pristine folded condition, as they had not been worn only tried on. The manager came over and said sorry, (straight faced, no remorse, no sincerity) that she would not return them because the items did not have all of the tags on them.

I’ve spent many hundreds of dollars over the last year or so purchasing Levi’s clothing and a simple search of my name would have shown that I am a loyal customer..

I made the mistake thinking that Levi’s was a different kind of company that stepped by their customers, but now I realize that they’re just like everybody else hiring management and people that protect the corporate bottom line against all rather than retaining connection with local customers.

I will be buying all my Levi’s secondhand from now on if I ever...

This is a pathetic place. I bought a belt during black Friday, it was defective (leather was separating). Such a poor quality product. I tried to get it replaced today, instead they give me a credit on a card for the value I paid on black Friday (which does not get me a replacement belt until next black Friday). Also they did not refund my card, the gave me a store credit instead which I cannot convert to cash or use online. No wonder the internet will make these stores obsolete... Do...

Walked into an empty store with my daughter without being greeted by a single staff member. But a few customers that walked in afterwards were greeted. Could be the day or could be they don't care about catering to a diverse customer base. Staff is likely in need of retraining on their customer service skills and satisfaction across the board, especially where diversity is concerned. *I did call the store and spoke to the manager Shay who was...