Rocky Mountain Chocolate Factory — Restaurant in Petaluma

I recently visited store and had a very upsetting experience with one of your cashiers. My baby began to cry while I was at counter, and to my shock, the cashier told me to take my baby outside the store if I wanted to be serviced. She claimed that my baby’s cries were hurting her ears, which, quite frankly, is one of the most ridiculous things I’ve ever heard.

Not only is this request unreasonable and insensitive, but it also shows a complete lack of understanding and compassion for parents. To expect me to leave my baby outside the store is not just impractical, but also unsafe! This incident has made it clear to me that this location is not kid-friendly and lacks basic customer service etiquette.

As a parent, I am deeply disappointed and hope that this matter is addressed promptly to ensure no other parent has to go through this kind of distress. Proper training on handling such situations with sensitivity and respect is highly...

Sweetest thing in that shop was the hunny behind the counter 🫦but seriously the truffles are super overpriced and difficult to eat without hurting yourself or making a mess. The caramel apples looked good but again way over priced. Maybe I'm spoiled though having lived within sight of Snook's for years., you can watch them make their confections. But the dog treats went over dashingly and you know the quickest way to the heart if a dog mom is through the pup! Thru the pooch to the...

I love this place! I get caramel apples from here about once a month. The peanut bear one- with peanuts, caramel, white and milk chocolate- is delicious! I also love the Oreo cookie Apple. Their chocolate covered strawberries are my favorite though, both the milk chocolate ones and the white chocolate ones. Trust me, white chocolate and strawberries are amazing together. I highly suggest...