Z FURNITURE CENTER — Local services in Philadelphia

The purpose of this letter is to dispute an unauthorized $400 charge from Elegant Furniture for the items Model NO. 6284. On May 18, 2013 I purchased coffee table, dining table and 6 chairs from your store for $700. I paid the store in full and got my receipt. The sale man who sold me the furniture was Adam and he even wrote in red paid on my receipt. After the delivery of the items I noticed the store had charged my debit card an additional $400 that I did not authorize. The charge was posted to my bank account on May 22. I called the store many times trying to get a refund. When the store did not refund my money I contacted my bank and disputed the charge. My bank rejected my claim because your store provided a receipt to my bank that says the tables and the 6 chair were sold to me for the $400 dollars that I thought Elegant Furniture had charged me illegally and not the $700 that I authorized. This store charged my bank card without my permission. When I disputed the charge the store owner forged my signature on a different receipt. It is a good thing I kept my...

They have terrible customer service and burn people out of their money (CHRIS who’s a crackhead to be direct) i got a bedroom set from them they wrote my order wrong they guy Chris was never relaying my messages to the owner either.... it took 4 months for me to get the dresser i paid for and then when i got the dresser the top drawer was broke and the man had a nerve to tell me when i called that basically they couldn’t do anything about it..... i would never refer anyone to get money from here nor would i ever shop there...

I paid $355 for a queen size bed and split box spring and it didn't come with a frame. Then I called and the man talking about 45 more dollars. When the store across the street would've gave me everything for $350 frame included. He should've said that I had to pay for the frame when I brought the bed. Every time I brought a bed the frame was included. I will never...