Living Spaces — Local services in Phoenix

I'm highly upset with my experience with your company. I'm honestly embarrassed for you as a company, in regards to how such a large company can act like an inexperienced, unorganized start up...

I spent over 3 hours in the store looking at what I wanted for my kids and I. The issues first started on the floor of the store. The people working there are very helpful... yet they fail to provide simple things that are common sense and should be a no brainer.

Each bed I would find that I wanted, the person would look it up just to tell me it wasn't available. This happened more than 3 times. I offered feedback that they should either remove the option from the floor or put a simple tag on it letting those looking, know. They wasted SO MUCH of my time! It's insane to me (more to come..) then it got worst than this. I'll admit the first part is more of good customer services than perhaps an requirement, but why you would put an item that can't be bought, smack dab in the middle of the floor, not 1 but 4.. just to shrug and say sorry?

I go to pay, 2 hours of my time wasted at this point. I pay my heavy cost for my large order. I paid for delivery and setup. They get there, everything is fine. They get to the end, call me in and tell me they can't finish the bunkbed because the part won't fit, kind of inconvenient but mistakes happen...

Next day, I'm stuck home waiting for them to come finish the job. 1:53am in the middle of night, they show up at my door. I let them in just for them to be confused, no notes on my account.

They're not even sure why they are there for me. They bring the wrong part for the wrong bed. At this point, I'm nearing 8 hours of my time wasted.

They try to make it my issue "Well just call them and ask them for the right part". I stopped them and said, no, it's not my job to finish your work. You call them and find a solution to the issue. They claimed they would set up the return and get a brand bed to my house.

So here I am wasting the 3rd day waiting on them, literally cancelled plans for the 2nd day in a row. They show up again. Again, no new bed. No parts to match what they required. NO clue what was going on. Asking me what the issue was as if I work for you??? I PAID YOU! You didn't pay me! Stop asking me to do your job, this is ridiculous.

I call today, they tell me that the bed that I spent time finding, while you all wasted my time, is no longer available. So you took thousands of dollars of mine, and then decided that you would just act like there is no issue that my item that I paid for is no longer available?

I'm very disappointed in you. I used you in the past for my previous home. I was so excited to be doing business with you for a second time and this is how I get treated?

At this point, I have no reason to believe that you care about me as a customer.

it's almost a week and I still have no bed for my child. Not only that, I have to now explain to her why the bed she was so excited to get, is a completely different model? You wasted my time, you create false offers and then offload it on the customer as if it's their fault for your inadequacies.

I ended up having to pay another $300 on the bed to get something close to what we chose originally.

Took my time, took my kids excitement and joy, dreams in her head that she put together around the bed that I gave her as a gift for our new home. She has already talked about that bed as a important part of her new life and you're taken that from her. As a parent, you messed with my kid and as their parent, that is a risky area to travel in... I will not be nice about my children being messed with.

You're in the business of improving peoples lives, they come to you build their new home "living spaces" right? They spend their hard earned money on you, believing in you to provide their place of life, a comfort that enhances what they already have. If you don't respect your position that you hold, to give those families what they seek, then get out...

I ordered online which makes no difference. I recently purchased a matching custom-made sofa and chaise with custom throw pillows from Living Spaces. My order was ready on time and delivered a few days later. When the truck arrived, I immediately noticed that the sofa and chaise were up on the backrests, unsecured inside the truck. As the guys were offloading the sofa, I saw that the plastic and cardboard were damaged. The chase looked OK; it was wrapped much better. Once inside, I began unwrapping the sofa and saw a hole through both the plastic and cardboard. A closer look revealed damage to the right corner of the backrest. Fast forwarding ahead with everything unwrapped. The chaise looked a bit narrow. I grabbed the tape measure, and sure enough, they made it 41-1/2" wide when it was supposed to be 44" wide as advertised. The total length of the two should be 125". Instead, they sent me two pieces measuring 119".

I began installing the feet. The feet have four holes for mounting. One for the machine screw and three for wood furniture screws. Only one, sometimes two, of the wood screws aligned with the wood frame for each of the eight feet. At this point, both pieces were ready to be connected. I lifted the sofa and set the fastener into the chaise fastener. To my surprise, the tops of the backrests are out of alignment by 1 inch, which looks terrible. Lastly, one of the throw pillows was a different color all together.

I called customer service immediately and chatted with them on Facebook Messenger as well. Two claims were started: one for the damage and one for the pillow. As for the serious alignment, chaise width, and craftsmanship defects, they were no help. They're trying to hide behind an industry standard of allowing 1" for sizing flaws. The problem is, I can't find this policy anywhere on my bill of sale or their website. What about the chaise being undersized by 2-1/2—is that industry standard as well? I also asked for a copy to be emailed to me. Needless to say, I haven't seen anything.

According to the agent, The manager offered me a 5% discount off of the total purchase to shut me up. The At least that's how it came across. 5% wouldn't cover the pillow, let alone the frame and upholstery rework. The other option was to exchange it for a $199 restock fee because it was considered "at the customer's discretion". They didn't want to talk about the width discrepancy at all. I'm sorry; this is 100% unacceptable. I'm disgusted with Living Spaces. How dare they sell poor-quality and poorly crafted products? These companies have too much money and don't care about their customers. Shame on them!

They've got one...

My family and I have shopped Living Spaces for over three years now and have spent over $50,000 on living room, dining room, bedroom and outdoor furniture. This is furniture purchased by three families for three different homes. Each time we received a broken piece of the wrong couches were ordered by the sales person or many other issues to get into. We finally got an office desk and credenza delivered which they had in stock and when it was brought in one of the legs on the credenza was broken as well as the bottom frame. My question to the delivery person was if it was in stock at the store, didn't anyone check the pieces before loading them on the truck? Anyway they took it back and the next day delivered another one. When it comes to warranties l, don't expect too much. My opinion is most of the furniture they sell is NOT quality and you will be replacing it sooner than expected. We have now agreed that Living Spaces IS NOT the place to go if you want service, warranties and quality furniture. One example is the pictured couch, chaise and ottoman were done in blue. The set that we actually picked out was a three cushion couch with a chaise on the left. The salesman ordered a 3 cushion couch, love seat and chaise on the right. After 6 months the loveseat when you say on it your bottom touched the floor and the frame creaked. Eventually a service company came to the house, for the second time, opened the bottom of the couch and tried to add webbing. That did not fix the problem. According to Living Spaces thru said the repair company said it was fixed and closed the case. I called the repair company and the manager confirmed it WAS NOT fixed and that is what was reported back to Living Spaces Corporate. I finally got in touch with a manager and they BS ked down and we're now willing to give a credit and we were to select the correct furniture. They would not refund anything even though it was on a credit card and we were still paying it off along with other furniture. We were told we had 30 days to select new furniture or lose the credit but we would still have to pay the bill. When I asked the manager when the new couch is delivered will the original couch and chaise be taken back? He told me no. Give it away, donate it, have trash pick it up, etc. Goes to show how much they really care about their furniture. Anyway we did find a family that needed furniture so we...