Starbucks — Restaurant in Phoenix

I didn't realize that I hadn't provided details for this review. Well, to start off with, I've gone to Starbucks daily probably for about 10 years now. I've had 2 instances in that timeframe where a manager has been completely apprehensive. In one instance I was told that I couldn't get a hot tea refill on a coffee, and when I went to show her the policy that is publicly posted on the Starbucks website she pushed my phone away (that I had placed on the counter to show her.) I was mortified! I had a similar experience at this location where I was told that I couldn't get a refill on a personal cup, and I thought to speak to the manager about it, and within 30 seconds he said I interrupted him and I needed to call corporate. I don't think I was in any way trying to escalate anything, I was trying to show him the refill policy, but if you can't communicate maturely without escalating a simple policy issue and alienating your customer then maybe you're in the wrong business. I had abated my dining habit at this location because it seemed like when I requested tma barista to turn down the volume a little bit so I could hear my composition that I was working on (because it is much louder in the sit-down area) they said "yeah sure," but never turned it down, and it just felt passive aggressive to me, so I decided to give this establishment another chance and everything seemed pleasant until a minor conflict came up and I was made to feel like I was an aggressor. If you ask any barista at the multiple locations that I frequent, they can vouch for my character and I shouldn't need to be made to feel adversarial for sticking up for what I...

I visited the Starbucks to study and went to the counter to ask for a cup of water. Kyle, who was at the register, refused to provide me with water, stating that due to the area, they could not give out disposable cups. I completely understand if this is store policy, but when I took out my personal hydro flask and asked if he could fill it with ice and water, he proceeded to tell me that I would have to purchase something in order to get a cup of water.

I found this incredibly frustrating, especially considering the fact that we are in Phoenix, Arizona, where temperatures regularly exceed 100 degrees at this time of year. I feel that denying someone water in such conditions is not only unprofessional but also unethical. This is the first time I’ve ever encountered such treatment at Starbucks, and it seemed like Kyle was making up his own policy on the spot.

I was assertive in requesting water, but the situation was handled poorly. I believe Starbucks prides itself on providing excellent service, and unfortunately, this was far from that.

I hope this feedback can be taken into consideration, and I would appreciate it if this issue is addressed to prevent other customers from experiencing similar treatment.

Thank you for your attention to...

Story time: I am an HUGE Starbucks drinker. I have drank SB weekly for about 3 years. (Awful I know 🫠). I put in a mobile order for this store. The dining area is closed bc they are "short staffed". Cool. 😑 The drive through line was miles long, (so one wonders how difficult would it be to allow people to pick up mobile order inside the store as well) I finally get to the window to pick up my order, and they were out of coldbrew, which was not listed on the app ( which is the stores responsibility to report). I sit at the window after already sitting in line, I finally get my drink, and then was told they were out of my cakepop flavor (which was also not listed in the app). The cashier gives me two free cake pops which was kind of her. I sip my drink and then discover it was awful, likely bc the batista forgot my stevia, which gives it flavor. Great🫠 As I sit in my car at the Circle K parking lot, bc I had to get sugar packets to flavor my $6 Starbucks drink, I will probably never use this store again. And it makes me appreciate really great SB batistas/and efficient stores. Quality matters friend. Don't...