Window World of Phoenix — Local services in Phoenix

We chose window world over the competitors in the valley so that we could get the best efficient glass and a quick installation time. The windows look amazing. The installation was one headache after another. We had a big job, 21 windows and a sliding glass door. The crew showed up after 11 am, said their first job ran long. One window was measured wrong. They already cut out the old window, so they put in a wood blank to fill the hole in our house. Then they said they wouldn't be able to finish that day. Then they mention we have a problem. One of the old screens fell on my car. Accidents happen, measurements come in wrong. But the installers weren't prepared for the job and didn't get it done. The next day they no show. Called at 1 pm. After we already changed our schedule, puts our dogs in daycare. They showed up Monday and installed the sliding door. The screen didn't open. They said oh, it's just a tall door. BS. how is that acceptable. They pulled a 2nd screen off the truck and swapped it out. After we complained. 2 weeks later the final window arrived. Now after taking multiple days off, having to get a quote to fix my car, we are finally done with the installation. We asked for a discount due to all the problems and time it has taken. They took off the price of the body work and my time from work, but flat denied any discount for the inconvenience.

There are a lot of window companies in phoenix. Choose another one. Window world is not worth the aggravation. Their management promises the world but doesn't follow through. Poorly managed operation through...

AVOID THIS COMPANY AT ANY COST!- PLEASE READ THIS

I can ‘t even start to explain how badly you want to avoid this company! They have zero professionalism, zero customer service, zero follow up, zero, communication, zero care for your family’s safety and zero care for you once they have your money. We waited over 7 weeks to have French doors installed only to have the installers come out and leave our home wrecked, damaged and a fire hazard. The installer who spoke very little English did the best to explain to me that the doors were too big and they wouldn’t fit..and left. WE HAVE NOT HEARD ANYTHING FROM THE COMPANY IN OVER 2 WEEKS! You make calls to the company a customer service rep tells you someone will be back with us in 24 hours to explain what happened, next steps and where we go from here. NOPE! NO COMMUNICATION WHATSOEVER FROM THE CORPORATION. Our Sales Rep Matt did respond to my texts, but he can do nothing on the installation, construction end of things. They have our money and that’s all they care about. Meanwhile, we have a huge hole in our back wall, a sliding glass door and screen that doesn’t open without force (Fire Hazard) and absolutely no idea when we are going to get the French doors we paid over $7,000 for! Do not let them fool you or pull the wool over your eyes with their whole JD Power and Associates ratings! They do not care and they have absolutely no idea what customer service or customer care is! BEWARE!...

Sales person, Kirk, was great. Explained all features, took precise measurements, and windows arrived as expected - about 6 weeks later. The install went very well, and all my window coverings went back into place. I have read that some people were not so fortunate and had to replace the existing blinds, since the new window frames do take up more space than most existing windows. Looking back, I would make two suggestions. 1. I responded to an ad with a price for 7 windows, which coincidentally was the number of broken frames and/or non-functioning windows I needed replaced. While that WAS my main priority, I now wish I had asked for the price to have 4 more windows replaced, and possibly the sliding patio door. 2. I understood the frames would be larger than the existing cheap windows, but I now wish the sales person had told me exactly how this would affect my small bathroom window. It's roughly 11" high x 23" wide and had a full 9.5" x 21" of glass. The new windows have very wide frames, so there is only about 4" high x 17" wide of glass showing, and the bathroom is very dark now. Had I known this, I would not have had that window replaced and would have chosen one of the other windows to replace. However, all in all, a really good product with a really good transferrable warranty (for a small fee and some paperwork), and a...