American Appliance Repair Co. — Local services in Piedmont

Was not able to repair my Kitchenaid refrigerator!

Before Louie came to my house I specifically asked, “can you repair Kitchenaid fridges?” To which he said yes. When he arrived he insisted the door had been left open leading to the ice build up and the lack of cooling to which I knew that was not possible. I watched him go ahead and de-ice it (same thing I had already done) and then leave it with me. He guaranteed his work and said he’d be back if not repaired…well, guess what?!? Still in exact same shape as I had it myself.

He came back out after 3 days and said it must be the compressor which just so happens to be the only part of a refrigerator he does not fix. Say what?!?

My quote for him to come out was $85…for some reason he charged me $100 and I’m left with a broken fridge. Don’t use this guy…try removing ice yourself beforehand and save yourself $100…then call...

I spent a week searching for a bake element for my oven. I spent a day calling around to see if anyone carried the piece that I needed and could actually tell me what I needed from a description since my stove is so old all of the manufacturers info has disappeared. I can not remember the very nice man’s name who returned my call, but he told me what I needed, gave me a couple of options as to where I could get it, and spent much longer than he had to assuring me that I wasn’t going to burn my house down when I changed the element out. You just don’t find customer service like that any more, especially when there is nothing in it for the business. Thank you American Appliance for being so kind to me. I now have my oven back and I can get back to baking and...

I called Louie a few days before Christmas at 4:45 p.m. regarding our refrigerator & freezer that was not cooling. He was on a commercial call but gave us a tip that might help until the following day, which it did. His wife said he would be out the next day. They came within the timeframe promised and immediately knew what the problem was. He called to find the new part and came back to repair it the same day. He even called the following morning to see if it was cooling properly. Louie was very prompt and pleasant to work with. We will consider him our go-to appliance repairman. We highly recommend him for his services. Thank you Louie for saving our Christmas family...