Smoky Mountain Off-Road Outfitters — Local services in Pigeon Forge

This place is a great little Jeep store but do NOT rent Jeeps from them. We come down from north Jersey every year for the Jeep Invasion but do not bring our Jeeps. (we drive XJs and fuel costs too much to tow them down) This year we decided to rent a Jeep for the day. They were very accommodating and allowed us to bring our dogs. This was much appreciated! We were looking forward to a day of Jeeping with the dogs. Half way into our trip, the auto start failure light came on. We don’t need auto start so we ignored it. Then the check engine light starts blinking. We are in the mountains, there is no cell service and we got our dogs. My son, (who has a unique job, but he basically works on Jeeps, modifies them for off roading, adds accessories, diagnoses random issues, etc. He knows Jeeps in and out.) has us pull over so he can check this out. Long story but he determines the jeep is way overdue for an oil change and it has a coolant leak. Now if you rent out vehicles, you are responsible for an oil change. You have a major influx of people coming. You know the Jeeps will be rented. You know they need oil changes. This Jeep was almost out of oil. If we knew nothing about Jeeps, we could have kept driving and run it out of oil! Now we are stuck babying it till we get cell service! Pulling over every time it gets too warm. We get to a town, get cell service and are able to purchase oil and a hose clamp for the leak. My son adds the oil, fixes the leak. We call to let them know we got this issue. We are told add water and drive it back. We are two hours out! Not sure what they would have done if we were not knowledgable and competent but ok. We finally get back. We were not able to make any stops, see sights, etc most of our time was spent sitting around waiting for it to cool down before going further. We got back and got a sorry that happened. That is all! No, we were not refunded the cost of the oil and clamp either. No big deal, we didn’t top off the tank. But we spent all that money to rent and spent half the time limping along with a busted Jeep because no one bothered to change the oil when it was due. Keep in mind the change oil light comes on at 25%. This was at 0%. That is not one days worth of driving. The store employee was sympathetic to our plight and told us she would definitely let the owner know. But we got nothing. Not even an acknowledgment. Sorry but we could have run that thing out of oil, seized the engine, and we didn’t. You...

My wife and I have been coming to the Smokies for over 30 years. We honeymooned here on 1990 and just love to come here as a getaway. We rented a jeep from SMJO a few years ago and had a blast driving it around all day. This is our first trip up back here in our very own Jeep (2016 Wrangler), so we had to stop in for some Jeep swag. They have a great selection and fair prices. The customer service is AMAZING! We had several questions about shirt sizes and other stuff. The one item was was really hoping to find was the "ARMY" Brake light cover. They had USAF, USMC, NAVY and USCG...but no ARMY. I asked Haley about possible stock in the back. There weren't any in the back. She was able look around and find me exactly what I wanted!! THANKS Haley!!! Outstanding customer service!!! Your boss should be...

My boyfriend has a Jeep Wrangler that he’s always adding new stuff to & every time we would come to the area we would come to late and miss this store being open. We finally got lucky and got to go to this Jeep outlet it is amazing!!! They have so many selections and variety of things you would not think that they have. The girl in the front was super friendly, attentive, and helpful her name was Haley! They have so many shirts, ducks, hats, keychains, and most important jeep accessories!! I will be coming back very soon for...