T-Mobile — Local services in Pittsburgh

DO NOT GO TO THIS SPRINT STORE!

Upon arrival, the staff here was extremely friendly which was a great sign at first... I purchased my Fiancée and I two apples watches, iPhone XS Max’s, cases, screen protectors, and pop sockets, totaling $1000 dollars. We were led on by the store Manager Sara that our bill would be roughly 170 total for Unlimited with the discounts she were to provided.

Within 2 days I received an email from Sprint stating my bill for the month would be $267.51... nearly $100 more then what we were led on to believe.

While my fiancée and I were out shopping we decided to stop at a different Sprint store to see why exactly our bill was no where near what we were promised.

He proceeded to print me out an itemized bill and explain that the store manager mislead us, signing us up for the highest unlimited plan available that includes things like Hulu, Spotify, and Tidal. He then mention that they receive quite a few of their customers in their store complaining and it seems as if they only care about commission.

(When discussing the phone plans with Sara originally, the Banksville Sprint Store Manager, we mentioned that we had all of these included services and that we weren’t looking to pay for services we already have.)

After finishing our conversation with a different Sprint Store Manager we decided to head back to the Banksville Sprint Store to see if our bill could be fixed. Keep in mind that this is 3 days after purchasing the phones and watches. We were told that our two phones that we traded in we’re just shipped to Sprint and that we haven’t received our discounts for them yet. This clearly makes no sense given that the itemized bill had stated that we already receive a discount for the two phones we traded in. The Manager was fairly rude about explaining this and since I was in a rush to get to my second job, I decided to let it go for now and come back another day when I had more time.

I returned the following day with the itemized bill. The Manager seemed fairly unhappy to see me. When I explained to her everything that should be deducted when switching our plan to the basic unlimited that we originally asked for she had a snarky comment for each and everything I had to say. I mentioned that we would save $20 per line and $5 per watch, totaling $50 dollars on this version of their unlimited plan. I gave her the itemized bill and told her that their were notes from a different store manager that shows what should be deducted.

While over looking the itemized bill she proceeds to tell me that once I pay $267.51 for 3 months my bill will be lowered to roughly $170. ANOTHER LIE! If I were to pay $267.51 for 3 Months that would total $802.53 which is absolutely ridiculous. She then tells me that I will have to pay the $267.51 for this month and that she will change my plan first thing the following day and will follow up with me after via call/text.

2 Days go by and I haven’t heard from Sara. I return to the store where she is sitting comfortably on her phone with no customers in the store at all. She again doesn’t look happy to see me. She explains that she has been slammed and will change the plan soon. That I will receive a text as soon as it’s changed from Sprint.

To sum things up, after making a $1000 dollar purchase which should of been far less, given she billed me for the first month upon receiving the phones and accessories. (Would have saved $100 if I was given the right plan) I now have to pay another extra $100 when my bill is due. I’ve wasted multiple trips to the store to have this corrected just to be met with an attitude and false information.

Clearly, this store and it’s Manager only care about commission, after your initial purchase you can kick rocks.

If I could leave them 0 stars I would, 1 star is being generous given the fact that after spending $1000 dollars I can’t even be given DECENT customer service.

Do NOT go to this store. If they weren’t the only people who could fix my bill I’d of never returned after my...

I went there and added my family to my plan and I ported 4 numbers we wanted free phones but the supposedly only had 2 in stock so I got them now I’m 2 phones short, so Adam said the pixels are 100 a piece but if I don’t have the money I can pay 4$ x2 a month for them so I got them as well, Adam said one line was free and the other 3 lines would cost me 15$ x3 a month so I left the store under the assumption that my bill will be no more than 220 a month and I was not told about extra charges or anything, so my bill arrived at 483.00 and I flipped out! They charged me more than agreed on for the pixels and more than agreed on for the 3 lines that were not free so I called T-Mobile and they told me to go back to the store and have them call T-Mobile to fix it but all of sudden Adam got promoted and went to another store and hunter basically told me he would try to fix it but can’t promise me anything and they won’t give me the store info where Adam went! Stay away from this store they tell you anything to close the deal then play dumb when you find out they screwed you! As of right now I got one more payment left on my iPhone once I pay it off I’m returning the other phones and going to at@t or Verizon because T-Mobile and the people they trust to promote their business to are deceptive and dishonest! To the owner please don’t apologize and hit me with the automated response because it don’t mean anything how about you fix the lie Adam told me fix my bill and I’ll give you a...

I signed up for T Mobile in September 2022 and was told I could have a $12 per month auto pay discount while using my Marcus card which provides me with excellent cell phone insurance coverage. Otherwise, I would have NEVER signed up for T Mobile's plan in this way. Apart from the brags of coverage, which are overly gratuitous, this was a reason for me to sign up. But the coverage was NOT in reality or actuality as good as they show on paper and on maps, and then they started disallowing auto pay discounts when you don't use a debit card or checking account. Bait and switch. Whether it's part of the contract or not, leading a customer to believe they receive a certain discount with the payment method in which they signed up, and then taking that discount away, is BAD BUSINESS and has left a HORRIBLE taste in my mouth in addition to one of the main towers by my house being down for MONTHS after I signed up. Hold times of 20+ minutes to talk to a representative show a lack of respect for the customer as well. Business and respect are EARNED, and T-Mobile has failed at this. Do you really think I'm going to stay with you or switch back to Verizon after that way I've been treated and with your lackluster coverage? After 45 minutes+ on the phone, the supervisor couldn't reach...