BigSky Networks, Inc. — Local services in Plains

Worse than 1 star customer service. I have called countless times and they won’t pick up, they’ll just hang up. Countless outages, leaving us with no wifi for days and weeks. My husband was doing online college classes and had no connection for two and a half weeks, making him unable to get his work done and fail classes. We were told they only have two guys working for them. How is a company that small supposed to serve a large customer base? They can’t. The internet speed they do provide when you can finally connect is pitiful. We even upgraded our package and still can’t connect often or get decent speeds. There is nothing wrong with our equipment, it is the lack of service. We have experienced this problem for 2.5 years with Big Sky and after 3 weeks of no service AND no reimbursement (remember, we the customers pid for those 3 weeks and were provided with zero internet). We are switching companies immediately because even if Blackfoot is currently a slow provider too, at least you can actually...

In the time we've paid for this company the wifi has been down countless times. Just down the street at the business I work at we use Blackfoot, and it has NEVER been down in the same amount of time. You pay the price for choosing local by paying for a service you do not receive for multiple days in a row. You can check their Facebook page you can see how often they are announcing their service is down, and everytime they claim it's not their fault. If there was some kind of compensation for the multiple days the service is down, this low review would not be up. Paying for 3-5+ days out of a month for no service should not be acceptable, and refunds should be given. Just go with Blackfoot, it pays off in...

These guys are a fantastic group of people to work with they hooked my service up last September I haven't had a problem except for about a week ago the problem was in my house where a staple had hit the wire inside the wall Matt, Sean and Billy came and resolved that problem as soon as I made the call I was so surprised I put the phone down turned around and there they were!! It took them about an half hour and problem was fixed. I'm very happy that I chose Big Sky for my...