Young Powersports Pleasant View — Local services in Pleasant View

Years ago my husband found a machine that was for sale at Young Powersports Pleasant View and sent me there to purchase it, cash in hand. Sounds easy enough right? Up until this point we had bought 1-2 machines per year for probably 6 or 7 years. So yeah, we had done this a time or two through other businesses. Que one of the longest days of my life. Myself and my two kids arrived in the morning and proceeded to spend SIX HOURS waiting to leave with said machine. The finance office was not a great experience and clearly was not proficient in efficiency (or honesty given the wild differences between what I was told would be the out the door cost and the ACTUAL out the door cost). Then they load us up and I make it maybe 15 minutes down the road and discover that we were not in fact tied down properly despite my repeated requests for them to be thorough since I had quite the drive. We get home and decide to unload the bike the next morning and even better, my kid is pretty sure they gave us the machine that was right next to the one we wanted which was SLIGHTLY different. Same machine, just looked like something had happened to it. Whatever, we roll with it. Notice a missing screw or two and look around in the truck, find none. Strange. We will deal with it the next day when we unload. Get this thing off my truck and interestingly enough we start noticing that for one, she’s been driven around… in the mud. Big chunks of mud are in the underbelly. The bike is actually filthy in all the places that you don’t readily see just standing back looking at it. Yay. Cool. Great. And guess what else, MULTIPLE parts have not been fully and or correctly assembled. Mama doesn’t have time. We do the best we can because lord knows I’m never going back there. Parts that I failed to double check in the process of completing the bike build for the people that clearly never finished fall out on the first 5 minute test run. (Just to be clear, we are talking about bolts that I never touched in the process of the things I had to complete so they were clearly not tightened properly which I should have assumed from the get go given the state of the bike.) Awesome. Few days later they reach out and contact me and I let them know of some of the issues we ran into and they proceed to give me craptastic responses. Very dismissive. Even better. I blow it off and keep on trucking. Machine never impresses us. Only machine we’ve ever had issues with. Multiple friends tell us it sounds like a lemon and they all tell us that they avoid this business. Top little too late. Even better. So we take note for the future. Fast forward to the business reaching out for us to come shopping since it’s about that time to upgrade our machine. Hell to the no. I tell them in no uncertain terms that I am not interested in doing business there and that if our family ever changes our mind we know where to find them so there’s no need to ever reach out to us. They inform me of new employees and a potential better experience and I again let them know we are good and to not contact us. Some time passes, SAME THING HAPPENS. Very dismissive. ‘Just ignore your first experience, we can do better’ vibe while blatantly ignoring that they’ve already been asked NOT TO CONTACT ME. The whole song and dance. Here we are again. They reached out AGAIN today looking for my business. This is at least my third time asking them to stop contacting me. Here’s the thing, at this point it feels like harassment. I’ve been pretty clear that my experience was one I do not wish to ever repeat. And frankly, given the absolute disregard for my attempts to not be contacted by this company, I cannot believe that my experience would be much better a second time around. So morale of the story, shop at your own risk, don’t pay cash, bring yourself a bag of snacks and pray that your machine is worth the price...

Update: I had initially given this place a shining review because of the sales team, the service team destroyed that experience quickly! A year after purchasing my Yamaha it appears when my bike was seen initially in the shop to make it ready to sell, they cut a few corners to save a couple of bucks and make the customer pay out the nose. Problem 1: 6 months after buying the bike, I took it into the shop for routine maintenance only to be told by the shop tech that my tires are over 5 years old and cracking and because of the age of the tires it wouldn't be safe to release until the tires were replaced. I wasn't happy that I was being charged for an oversight on their part, but whatever. They tell me the battery is weak and needs to be replaced. OK, I guess it's just an extra $30. I get the bike back after 6 weeks being in the shop, I have it for less than two months and Problem 2: the bike starts acting janky, needles bouncing, throwing codes, so I have it towed in to get looked at. I stopped by three times since June to check on the bike and see where they're at. The last time I'm told it can't be fixed in-house and needs to be sent out. I tell them just lmk where it's being sent and how much it will cost for transport. LITERALLY 3 months later, they called me to see what I wanted to do with it because it had been sitting at their shop for a while. They send it their shop in layton. A few weeks later, I got the video of what's wrong and told I'm on the hook for the repairs. They tell me the ECU has a specialized holder that was removed, and the battery installed was too tall, rubbing the ECU wiring harness bare causing it to short out.They have no record of me ever having my battery changed on this bike when I was told it was (even if I didn't that would mean it would be the one I got from the shop when I purchased it after it had been inspected to be placed on the sales floor) and that the warranty is nothing but a shameless cash grab because they obviously don't fix anything. Understandably bikes are a bit more expensive than cars on preventative maintenance like taking it to the shop to change your oil, brakes, or tires, and you expect the shop to actually do it right, but over the course of a year and all of this could been avoided if they would have taken the time to do it correctly instead of screwing the customer. It has been in the shop since June, and it's now October, and I'm still trying to fight with them about getting the warranty to cover a non-wearable part. I originally wrote off Young Automotive but thought Young Powersports would be different since it's technically owned by a different Young. I should've listened to my friends who told me to steer clear. I know better now that it doesn't matter what Young dealership it is. You're bound to...

Russ, Bohdi, Dom and Brandie took great care of me when I came to buy my Rzr and have always treated me like a friend. Bohdi and Russ got me the very one I had been looking for and made it super easy. To this day, when I stop in for services and accessories or just to say hi, they always make me feel at home. Bennie in service is always on top of things and promptly communicates when any one of my machines are there for service. 10/10, you have to go see these guys. You can clearly see that they love what they do because they make it fun and easy! Thank you, guys!!

EDIT I recently totaled the first Rzr I purchased about a year ago, and I was pretty bummed because I had a big trip planned to go riding with family and friends. The service dept was very helpful in getting any info requested by my insurance so that the whole claim process was quick and easy. Insurance let me know they were going to total it instead of fixing it. Brandie let her manager, Carson, know what was going on, and I got a phone call from them. They went to work, and found me the 23 model I had been wanting at one of their Idaho stores, got it on a truck and brought it down the very next morning. Within a week of totaling the previous one, I had the keys to a brand new 23 Turbo R Ultimate, and still had time to get it all set up for the big trip. They turned a very negative situation into a very positive one and I couldn't be happier with how everything turned out. Tiffani in finance was professional and made funding the new loan a breeze and was able to answer any questions I had. I am a powersports enthusiast. Therefore I understand that accidents happen. It comes with the territory. Having a team like them in your corner is what every powersports enthusiast needs. These guys just get it! From sales, to service, to parts, to management.... These guys just get it! They got me back out there and made sure I was able to go enjoy the big ride and many other rides to come. Being enthusiasts themselves, they understand the WHY, and they take pride in what they do! I tell everyone about YOUNG POWERSPORTS Pleasant View. Brandie, Carson, and Tiffani absolutely killed it! Thank you! 5 stars is...