T-Mobile Authorized Retailer — Local services in Point Pleasant

Needs training for there employees for new phone set up as well as Prepaid been in several times long wait, so I called customer service to get Moto phone on Us ,and while on the phone for over an hour with sales agent I asked for the Moto phone on Us and I paid for the service and also ordered a Case for the pH that I never received instead received a phone from Assurance Wireless that I wasn't told about nor did I receive my Moto phone only Assurance Wireless and I couldn't get no one to help with this matter so I closed the account in January 2023 but found the account was still active and someone was making calls to a different country and city's and going in store to pay my payment and afterwards money still being taken out of my account for the same bill I walked in and paid so I was paying twice on my monthly bill but it wasn't showing on there computer but I have recipient of payment !! Never had so much trouble with a phone company until January 2023 I hope and pray this can be caught by the company of what is really going on...

I want to thank the staff at this store on taking time switching my phones an saving all data .my pictures on my phone are of my kids which is my treasure of them growing up ..again thanks for helping me everyone so helpful an nice...

Most of the employees lack training in helping people when their cellphones are on the fritz. I believe the employees are mostly salesmen. That is frustrating when you need help and many times, they dont know what they are...