Electronic Laboratory, Inc — Local services in Pompano Beach

I'm not sure at all what some of the people who have left scathing reviews below mine are smoking but I had an AMAZING experience with the folks at Electronic Laboratory.

I'm sure people get upset when their electronics stop working and have to deal with the process involved with getting them repaired but remember people... it isn''t the fault of the staff of Electronic Laboratory that your stuff isn't working...

I purchased three TV's over the weekend, two for my boys and one for me. After unboxing and setting up all of them, leaving mine for last, I noticed a vertical bar on my new TV, my kids were happy with their new TV's... me not so much.

Like everyone I'm busy, my house is currently being remodeled, I have children, I'm a single father and I I work full time, add some elderly parents to take care of... I've got my hands full. Needless to say it's a challenge for me to do anything without careful coordination. I couldn't lug the TV back to the store without calling in a couple of favors to get a vehicle big enough to transport it so I went the repair route.

I called LG and they stated I would have someone out the next day. Their authorized service center is Electronic Laboratory and I thought since the service call was created on Sunday that Monday would be impossible. Monday morning, stuck in my morning commute, I called the phone number LG had given me and spoke with Liz.

Even without having her first cup of coffee Liz was professional, pleasant and provided great customer service. You can tell when someone smiles as they speak to you on the phone, she was happy to help me and from what I gathered their company is family owned so they take pride in doing what they do.

I briefly explained my situation was and she was able to find my service order quickly, confirm my address, and set expectations for my service appointment. Tom would be my technician and he was expected to arrive at my home between 2 - 6 PM. She said that he'd call me with a heads up before arriving.

Living in South Florida traffic is always an issue, commuting over 3 - 4 hours daily I understand how one accident on any of the major highways we have down here can cause delays. Lets be real, every major artery in South Florida is under construction at the moment (they all have been for many, many, many years) traffic is horrendous down here.

As promised, Tom called and gave me the heads up, he was professional, knowledgeable and was able diagnose my issue quickly. He explained that at some point within the next 3-5 days the part needed would arrive and they'd be back out to install it. I could speak with Liz at the office for more specific details...Tom was AMAZING.

Don't be turned off by the negative comments you read below, we're all human and if we treat each other with respect and kindness any inconvenient issue can be resolved. We just need to have a little patience.

I will definitely recommend this company to friends and family who require repairs with their electronics. I'm a big believer that we should support local businesses. I'll do so without any reservation knowing that they will be taken care of the same...

I don't understand any of these low reviews. I contacted Electronic Laboratory about my Marantz receiver, and I must say it was a great experience.

My Marantz fell into protection mode (which from reading about is the dreaded red flashing light). I thought I blew something and would be having to buy a new receiver. I called and spoke to Liz, who was extremely knowledgeable. She explained to me the diagnostic cost and that it is applied to repairs. She also explained their business hours, which would require me to take time off. She was so nice, gave me her personal cell number and agreed to meet me after hours at a scheduled time once my work day finished . I met her and Jason and they explained the time frame and worst case cost scenario for the unit (which was far less expensive than a new receiver).

They contacted me two days later and told me the repair was finished. They explained that my front left speaker triggered the problem. Then I realized it was from speaker wires touching while installing another component. I took the receiver home plugged it in and within a minute, the exact same problem. So of course initial reaction is I just spent all that money and it must be the repair. I called Liz on her cellphone around 8:00 at night. She very politely informed me it was her daughter 's birthday and they were out at dinner, she would call me back. Minutes later Jason text me and helped trouble shoot over the phone. I was shocked that he took the time during a family event. It appeared I may have a speaker failure in my old B&W rear speakers. They agreed to meet me at the shop th next morning on a Saturday. I thought I was just dropping off the receiver and rear speakers for testing. Not to mention the worry of another costly repair. Jason and his dad talked me through step by step what was causing my problem to the receiver (I learned quite a bit). They did the repair right then as I watched the entire process. They explained what the steps were that I needed to take to avoid future problems. Then they told me there would be no charge and to contact them once it was all set back up.

It did end up being the rear speakers, which are now replaced and everything is back to normal and sounds amazing again. I highly recommend Liz and Jason for your audio repairs. They are extremely professional and back up their work. I couldn't believe how above and beyond they went. I felt heard and as if they cared about me as a customer. Which is important when your dealing with potentially costly...

We were sent there by Marantz as they are an authorized repair location. They gave us instructions to ship the item with payment in the form of a check. We were told that the unit would be ready and shipped within 14 days from approval but the unit was not ready then. We had to drive 3.5 hours down to pick up the unit because it was not shipped due to them not receiving the money order still 4 days later and we are in the same state. We were never told about payment options once the repair was completed and once it was time to pay they would not take another business check, credit card payment, or Paypal payment. We had to get a money order or cashiers check only. Online it states they accept Visa and MasterCard but they would not allow us to use this option. Once there, we were told that our unit was in fact not fixed despite being told 5 days earlier that it was ready to ship. Once it was diagnosed we received an invoice with a fair price but was later told that it was wrong and the price doubled for the repair. The tech did not test the board that had corrosion from the spill that created the problem and this was his excuse as to why the unit was not ready even though they had replaced a $200 board already. You could clearly see the reminiscence of the fluid on the board when he took it apart to show me. We knew that the fluid damaged the unit hence why we took it for repair why he didn't notice or feel the need to test that one is beyond me. They were negligent in fully testing the boards prior to giving us an estimate. Liz was completely rude with the most horrendous customer service I have ever experienced both on the phone and in person. She was completely nasty and defensive to the point of aggressive when we were at the shop to pick up the receiver. Jason did rectify the situation by offering a newer model unit in place of ours since ours was not ready which helped some but the whole experience was...