Serenity Yacht Charters Inc — Local services in Pompano Beach

Chuck. Captain Nico here. I was not the captain the night you went on your lovely cruise however I am sure the captain that filled my place was professional and tried everything to make sure all the guests had a wonderful time.

I am sorry the experience was not so pleasant for you. We aim to please all of our customers but we all know, some customers are harder to please then others.

We offer a great value for a three hour dinner cruise to fit everyone’s budget. The food is not from sams club or Walmart. We have a professional service that delivers all of our food to the boat. Sorry it was not to your liking. The food is quality and it takes the crew hours to prepare it.

As to our boat. We understand that it is not a 10 million dollar yacht..... but hey, if it was, you would be paying $500 for the 3 hour dinner cruise and The hotel you stay at would not be able to offer the cruise to its guests at that price. Our vessel is sea worthy. I know this because the coast guard inspects us and they say so... I also know this because I am the captain and I would not put myself, my crew or my guests at risk. She is a wonderful boat.

With that being said, I apologize your cruise wasn’t as delightful as you thought it would be. For that, I am sorry. Again, we aim to please all of our guests.

We have a wonderful crew that includes myself, captain Brian, captain Bradley, Kristen, Rose, Ashley and Jade. All of which will make sure your time is remembered for years to come.

We will always accept critism and reviews whether it is good or bad. That is how we better our business. You can always call the office if the crew or the boat is not up to your standards either. Where I have a problem Chuck, is when you come to the boat the next night and stand on the dock while our boat is docking and verbally assault all the guests, crew and captain that was on the boat. The behavior was unacceptable and I am sure you would not want that behavior at your ministry if one of your attendees didn’t like the way you were delivering your message that day. There is always the right way to do things and then there was your outrageous actions. All the guests didn’t understand why you were doing this since they just had a wonderful time on our 3 hour...

The cruise was good value for the price of $55. I would say it is a ‘no-frills’ kind of dinner cruise. Upon arrival you wait on the dock until about 30 minutes before sail time. You then have to wait in line, either onboard or on the dock (in the heat) while you pay for your cruise, before you can enter the boat. This was very time consuming and took away some of the excitement. I would recommend to the company that they get a portable credit card reader and go around to the guests once they have settled in with a drink or towards the end of the cruise. Some passengers had pre-paid tickets, presumably from a resort and were able to go straight through. The website doesn’t allow pre-purchase of tickets unfortunately. We enjoyed the BYOB, the crew label your bottle upon arrival and put it in the fridge, they then serve it to you when you go to the bar, they provide the ice and plastic cups. Tips are appreciated. There was crackers, cheese, fruit and nuts upon arrival on a table, served on paper plates. The meal was good, lasagna, salad and garlic bread. It is pre-plated for you, so you just pick up a tray and put your plate on it, this was also on disposable ware. You are invited down in sections to collect your food, so it doesn’t get too crowded. There are side tables on the outside decks but no actual dinner tables, but it worked just fine. A crew member came around after dinner with cake for dessert. The upper deck and front deck have no shade, so make sure you bring sunscreen, however the crew had sunscreen available. The captain was entertaining and knowledgeable of the homes along the intercoastal. The crew seemed a bit jaded. I would most likely...

This was not anything like we were expecting. The sales person told us it was a great Italian meal on an elegant yacht to view millionaire's homes, and the light house. Pretty sure it was frozen lasagnas, cold garlic bread, and salad which we had to eat on cafeteria trays because there were limited little tables around the deck and we had to serve our self. They did not offer any other meal my husband is a vegetarian and does not eat meat so he ate the small salad. The cruise was just down the inner coastal waterway and back. We couldn't hear the captain speaking about what we saw the sound system was not working well. We were told that this was the only cruise that went to the lighthouse so that we would be able to get great pictures of the sunset. The only way to see the light house from the cruise is if leaned over really far and looked through the draw bridge you might get a glimpse of it. This entire experience was a waste of time and money, the staff was not friendly and seemed put out when you asked for anything. We have been on several sunset dinner cruises and this was our least favorite and...