JCPenney — Local services in Ponce

I had the worst experience in JCPenney, Plaza del Caribe. The customer service from employees is a disgrace. They were rude, not attentive to the customer needs is a shame. The employees were chatting and sitting down, ignoring the customers. The Salon was the worst, They give you an appointment when you get there 15 minutes early. They take another person. They don’t have the courtesy of calling you, apologizing for not attending the customer.The employee response is ooops all of the sudden I was so busy. Rude, irresponsible behavior the least she can do was called the customer and tell the truth ,I made an appointment and she didn’t take me or called me. Horrible customer...

We are in a a city of an island that embraces a dictatorship kind of government, where businesses have to pay high taxes for its inventory of the merchandise. So, no one can find the items he/she is looking for. Now with the pandemia and the ugly politics, it is more difficult to find simple items, such as Matrix flexible hair spray. I have been looking for the hair spray for 8 months. No luck. Not to many great items available at the store. JCPenny is been affected by the lack of delivery of merchandise by trucks to the city of Ponce, caused by the last Mayor of the city: Mayita Melendez, that refused o open the port of entrance of small and big...

It's got a good selection of clothing, and accessories among other things. The main problem with this store are the lines and their wait times. Usually it takes 10 minutes to process the few items a customer is buying and with only five people ahead it can quite literally take an hour even with two people working the registers. Whether it's an issue with their system or the employees fault by being slow, the fact is that waiting so long to buy a handful of things is...