LongHorn Steakhouse — Restaurant in Ponce

LongHorn Steakhouse in Ponce consistently delivers a dining experience that goes above and beyond, making it a premier destination for steak lovers and casual diners alike. Every visit to LongHorn is a reminder of what a top-tier restaurant should offer: impeccable service, fresh food, and a welcoming atmosphere.

The standout feature of LongHorn is undoubtedly the freshness of their meals. Each dish served is a testament to their commitment to quality. The steaks are always fresh, juicy, and cooked to perfection. The chefs at LongHorn understand the art of seasoning and grilling, ensuring every cut, from the robust porterhouse to the tender filet mignon, is bursting with flavor and cooked exactly to order.

The sides and accompaniments maintain this high standard of quality, with seasonal vegetables that taste garden-fresh and side salads that are crisp and vibrant. The freshness of the ingredients elevates the dining experience, making each meal not just delicious but memorable.

Service at LongHorn Steakhouse is as outstanding as the food. The staff are consistently friendly and attentive, going out of their way to make guests feel welcome and valued. They are quick to offer recommendations, adept at handling special requests, and always do so with a smile. Their professionalism and warmth contribute significantly to the relaxed and enjoyable ambiance.

LongHorn's environment is equally impressive, with a decor that is both rustic and elegant, creating a perfect setting for a family dinner, a romantic evening, or a special celebration. The cleanliness of the restaurant and the attentive service from the wait staff ensure that each visit is comfortable...

The appetizer ordered was French onion soup that tasted weird for dinner I ordered sweet potato, salad, and Parmesan-crusted chicken. The chicken was burned, despite the chicken burning I remove the outer part that was burned and kept eating. The drink ordered was soda water a total of 3 one of them to go during the entire dinner. To my surprise, every one of the soda water was charged independently, I claim the server and he said they will take two of them out of the check after discussing the issue with his manager. He explained the reason was he ordered the soda water from the bartender and the bartender explained to him that everything ordered at the bar will be charged. I highly suggest to the management staff of this LH location in Ponce that quick training on the normal process at the restaurant will be an easy fix to avoid food burn and overcharging on the...

Una de las peores experiencias que he tenido en un restaurante. Llevé a mi madre a almorzar, y yo la llevo a donde ella quiera ir, en este caso ella quería ir a Longhorn. Fuimos el 31 de diciembre a eso de la 1PM, el restaurante estaba 2/3 lleno. La mesera nos atiende como si no quisiera estar allí. Nos deja por más de 5 minutos sin nada de tomar, pero estaba en otra mesa relajando con otra empleada. Otra mesera, que resulta ser la gerente, de apellido Zamora, nos pregunta si todo está bien. A lo cual le pregunto si yo tengo que ir a buscar el refill o que tengo que hacer para que me den algo de tomar. Mi madre pidió un Flo steak "well done", y yo un Hamburger. Mientras la gerente hablaba con nosotros, pudo ver como llegó el steak casi crudo, y en unos minutos llegó mi Hamburger con el pan quemado. A lo que le pregunto a la gerente que si como la comida recibida es aceptable y si es algo que ella se comería a lo que me contestó "No". La gerente nos dio todas las excusas posibles: Llegaron a la "meta" del día y estaba understaffed. La mesera que nos atendió era "nueva". El salón "estaba lleno". Ok, ¿y qué con la comida, el ambiente? La gerente se disculpó con nosotros, aceptó que no es el servicio que acostumbran a brindar; y se nota que ella sí le importa que se atiendan bien los clientes, pero aparentemente no le dan apoyo ya sea los mismos empleados, o a nivel corporativo. A mí no me gustan las excusas, sobre nada, de nadie; dame resultados. La gerente nos tomó nuestros teléfonos y que nos iban a llamar para no sé qué y que le diéramos la oportunidad de regresar otro día. Ya ha pasado una semana y nadie se ha comunicado, y está bien, si a Longhorn no le importa; a mí menos. Gracias por arruinar el último almuerzo con mi madre del 2023. Ah, y aun cuando estaban "understaffed", cuando íbamos saliendo, habían más de 10 personas esperando a ser sentados, pobre de ellos. No pierdan el tiempo en Longhorn, vayan a un Steakhouse de verdad,...