Menards — Local services in Poplar Bluff

I have spent over $100,000 with the poplar bluff store building a new house in mammoth spring Arkansas. I paid a delivery fee of over $350 each time I had a big order.

When I placed the window order I added another window a few days later. I called to notify the lumber desk associate of this and they said no problem. They said it could be added to the delivery of all the other windows.

Windows came and the added window was left out. They agreed it was their mistake and they would deliver it to me at no charge.

Next we ordered the interior doors. I again needed to add another 2 bifold doors to the order. Since they messed up the window delivery, I proactively called the delivery desk 2 days before delivery to confirm they would be sending both orders. I do want my monies worth for $350.

The desk associate told me the second door order had already been picked up. I assured him we did not pick them up. He agreed to look into and call me back. He never did and the delivery came with out my second order.

My contractor had to exchange some doors that he had listed incorrectly on the order. They refunded him price less 25% restocking fee. That is their policy. Fair enough. BUT… He did pick up the doors they had failed to deliver initially. He drive over 3 hours round trip to do this. I pleasantly asked for the full refund on the doors as a compensation for his effort of doing their job. They refused.

I then asked he be compensated for doing the delivery for them. They refused. Heath was manager making decisions.

This would not happen at a local lumber yard. I chose to use Menards to save money on our build. I did this, but it did come with many headaches and extra work on my part.

You would think if you had spent over $100,000 your business would be valued. It is not. When they make mistakes be ready to take it on the chin! Be ready to do their job for them. Even though I proactively tried to prevent this they still dropped the ball and failed to compensate for...

I special ordered vinyl siding from this store on july 9th. I was given a delivery date of july 23rd. On monday July 21 I contacted the store to check on delivery and was informed it was on time. I called again the morning of july 23rd and was told that the delivery was scheduled for that day. On July 24th at 8 am I entered to pick up my siding only to learn that it had not come in. I had scheduled 5 people to put up the material the next day and now I had no material. I asked to cancel the order and I would select another color from the store inventory. I was told that there would be a 25% restocking fee by the assistant general manager. I asked him why that would be when it was Menards that had not delivered on the timely basis they had quoted. He told me that was their policy and there was nothing he could do. I informed him that I had also intended to purchase a ceiling fan, three lighting fixtures and 250 sq ft of vinyl flooring. But that I would not do so after his treatment. At that he said "this discussion is over and turned and walked away"..... We it isnt over. I contacted my credit card company and informed them them that I was disputing the entire payment for the vinyl siding as it was never delivered. I want everyone to know that this is the kind of treatment you receive from the assistant manager at Menards in poplar bluff. finally, when I tried to contact the Menards headquarters in Wisc.... I was directed to a computerized reponse....again, and again and...

First wanna say I gave 2 stars because of Destiny she was a real sweetheart and if we do return it'll be because she saved yall a customer. Now I had an electric cart and when we finished shopping my husband and I were headed to the doors talking when ma'am was screamed 4 times very loudly and very rudely my way not paying complete attention as like I said I was talking with my husband on how he was gonna go get the car and me and the kids were gonna wait for him at the door. Ramona on the fourth MA'AM hollered my way it caught my attention asshe was talking to me. I locked eyes with her and she said you are not allowed to take the carts outside very loud and very rude!! Well first off Ramona I had no intentions to take the motor cart outside and surprise yall are not the only store here in Poplar Bluff that ask you not to because the wheels get messed up on the concrete. You didn't have to assume or be rude. Our 8. Year old little girl was like mommy why is she being rude I said some people are just hateful. Ramona is a manager and as a person who has management experience that was uncalled for and unprofessional!!! Get...