Menards — Local services in Port Huron Charter Township

The GM at Menards in Port Huron is the absolute worst person I have ever encountered. I went to do a return on a item that I had ordered online with my special needs son who does not talk. My son got frustrated because the woman trying to do the return had no idea what she was doing so it was taking her forever. She kept telling me that she could not match the order number to the email in her computer. I asked her to call her manager up to the front to help her, and instead she called up another employee, by the name of Tatyana who was also rude and said they would not do a return without the receipt, I showed them the receipt and she kept telling me it was not the correct receipt. She said there's several emails you should have gotten. I showed her all the emails and it was the confirmation email receipt with my card numbers and confirmation number on it and that is what they told me they needed to do the return. I asked for a manager again in which the GM Mark came to the front of the store and my son had lost all of his patience at this point he looked at my son with complete disgust and jumped back from him, I told him that my son was special needs that he was so unprofessional for The way he was looking at my son and treating him like he was disgusting and that all I was trying to do was a return and I thought this would be much more simpler than they were making it. He told me that I'm not going to stand here and demand a return from the GM, he said you were going to leave my store immediately. He said I did not have a receipt, he walked up with an attitude immediately because Tatyana told him that I was being an issue. I I told him I was not leaving until he gave my money back. I pulled up the email again and showed mark the same email that I had shown the women Julie and then he finally gave me the refund and said that the employee Julie didn't know how to do a special merchandise return. He said I have refunded the money back to your card ma'am and I walked out without saying anything further to him. After the thousands upon thousands of dollars that I have spent between my husband's work and our home remodels I would never step foot into a Menards store again knowing that they employ managers who treat people with disabilities so horrible! I will take my business to Lowe's and home Depot...

Menard's ruined a special needs child's 10th birthday. I ordered a cedar swing set four days ago for my son's birthday. I ordered it online, for in-store pickup. I specifically ordered one from this Menard's location, even though it's a 2 hour drive, because their inventory claimed that they "supposedly" had 4 in stock at this location. I drove there the very next day during a thunderstorm to pick it up, and when I arrive I'm told that there's only 1 left and there's a problem with it. The box is cut completely open and there's no way of knowing if it's all there. The employees, including someone who claimed to be a manager, swore up and down that they thought it was all there & that if anything was missing that I could easily get it replaced at my local Menard's and I wouldn't even have to drive all the way back there to deal with any issues. I think they were just saying anything they thought I wanted to hear so that I'd just take it and leave. And against my better judgement, in desperation because of my son's birthday being three days away, I trusted the employees and decided to take a chance on it. BIG MISTAKE. When I got it home and we went to assemble it, we found that ALL of the hardware was missing, and I had only received box 1 of 2. If they had just recently sold 3 more of these same playsets earlier, how did they not realize it was missing an entire box? And then to straight up lie to my face and say it's all there, just to shut me up and get me out of the store. So, I obviously called the store when I discovered the issue and received absolutely no help whatsoever. I spent hours being transferred, put on hold & waiting around to be called back, only to be no closer to fixing the issue. Today's my son's birthday, and instead of getting to do something special for him & watching his face light up when he's climbing on his very own playset, I get to try to explain this fiasco to my son, whom because of his disability, won't understand any of this beyond the fact that his mom doesn't have a present for him on his birthday. Thanks...

Dang, I remember why i don't come here and why i choose lowes and home depot. First, the building design makes you park at only one end of the building to walk in then you gotta walk all the way across the entire store to get to the garden center, where we went and took a picture of what mulch we wanted with the item numbers and everything then walked all the way up to the cash register where Sara was working on register 9 and the customer in front of us was having issues with her card making her and rudely Sarah said "sorry not my job i just work here" i felt bad for thay customer. Then we took the picture of our mulch to her with the item number and everything and with her smirk she said "you gotta go back to the garden center and get a ticket" we asked if they could just get us the ticket or just use the item number because I have a broken leg and am disabled she said "nope" then another girl Kaylee came up and we asked her if she could send someone to get the ticket so we didn't have to walk all the way back there and she pointed over to the door where there was a wheelchair and said "you can just take the wheelchair". So we took the wheelchair went all the way over to building supplies to get a ticket to go all the way back to the register to pay for the mulch to wheelchair all the way across the parking lot to the entrance side of the building to get to the vehicle to go to the back of the store to get loaded. Customer service or convenience or easy shopping is not something menards has. Plus no military discounts they say "you get a 10% rebate" ok but that's for everyone, nothing for the veterans. Pretty un-American if you ask me. We'll stick to home depot and lowes like we have been the past 10 years. And hopefully Sara and Kaylee can get some training on how to not be so lazy, but hey, they're only there for the paycheck, not because they...