RTA Cabinets 365 — Local services in Portage

Working with RTA has been the worst experience. Once they get your money, they no longer care. When they shipped the cabinets, they did so on a pallet that could not be lowered by the delivery man and therefore he had to unpack the pallet and boxes were ruined in the delivery. As instructed, we took pictures and sent a claim in less than 48 hours from delivery.

From this time on, Nicole has been extremely difficult to work with and had made the process unnecessarily tedious and extremely uncooperative. We sent her pictures of the destroyed boxes - not good enough. She wanted full pictures of the damaged pieces - we sent her those. Then she needed us to identify if they were the right, left or bottom side - without instructions - which were not in the boxes - I asked he how we would know. She told me - "Well, you will have to build the cabinets" Then she said we had to name each of the pictures the name of the cabinet in the order . After we built the cabinets and she then said, "with them built they are going to get ruined if you take them apart" "no one is going to see the inside, do you really need replacement parts?"

The answer is Yes! We spent ALOT of money on new kitchen cabinets for our large kitchen - Every cabinet sent had one issue or another. It is not ethical to charge full price for damaged products.

It has now been almost 2 months since we submitted our first claim and we still neither have touch up paint or any replacement parts.

I'm sure you can hear the frustration in my voice, but the way we have been treated is unacceptable and I hope that my warning saves you the time, stress and hassle of working with this company.

The quality is poor, the customer service is poor and it has now been 2 months that we are waiting for a resolution and I can no longer get a hold of Nicole or the company and my family and I are without a kitchen.

The last correspondence that I have had was receiving a Fedex tracking label on Sept 8th, and it is not Oct 2nd and the items still have not been shipped. - See shipping label below.

This is unacceptable and I hope everyone else saves themselves the stress and finds another company to...

I recently bought several cabinets for a building renovation I am doing. Was skeptical of going this route, but decided to give it a shot. First off, Tony has been great through the entire process. From the get go, he has always been quick to respond. There was a small hiccup, but he took care of the issue immediately. I have found him to be a standup guy that will take care of the customer. Second, I found the quality of the cabinets to be much better than what you find in the big box stores. If you are having any doubts about going this route or purchasing from this company, I can assure you there is no need to worry and that you won't be disappointed. The next time I am needing cabinets, I will definitely be getting back in touch with Tony for all my cabinet needs....

At first I was a little skeptical because the listed business address takes you to a residential area so we called and spoke with Tony. He confirmed this and advised he is a new business in Indiana, branching out from a family business in Plainfield IL and doesn’t have a storefront yet. He was very helpful in finding us navy blue cabinets in a timely manner. His price was competitive and he even assembled them and delivered them to my garage. I am very happy with the product, plywood sides, dovetail drawers, soft close doors and drawers. I highly recommend them, he won’t do you wrong. He can also do...