troVe — Local services in Portage

The shop is amazing. The staff was warm and friendly and gave me some great advice and tips on my project. I am working with chalk paint for the first time and was very intimidated with the wax step. Stopped in to get a wax brush. Extremely pricey brush but trusted that it was what I needed. The young man went over how to clean the brush after and also told me that I'd lose a few bristles as I used it, that it's normal but would be ok. Left feeling really happy, even with the cost of the brush. Fast forward to this after noon. And I am very disappointment with the wax brush. I spent the last hour of my life that I'll never get back picking out what felt like a billion bristles. I thought it was normal and that it might come out when I wipe the excess wax off. NOPE still stuck in my nightstand. I was so upset that I decided to call the store to see what their exchange or return policy was, To only find out they do not have one. The lady that answered the phone said they use them all the time in shop and don't have any issue. She then said that I have to wash it a few times before I use it, would have have been nice to know that before I did a whole side of the nightstand. And being told ahead of time that is was normal to lose some, didn't even prepare me for the amount of bristles that came out of the brush. I will never use this $28 wax brush again. I'm more upset now that I can't even exchange it. And here I though about going back out to the store to look at the furniture and possibly make some purchases, but knowing that I can't even make an exchange on a bush that didn't work for me is a big let down. Here's to...

I was disappointed I purchased some Anne Solan paint got it home and did not like the color I picked out. I did not open it and thiught I could exchange it for a color I liked. I was told it is the law you cannot return paint once it leaves the store I goggled this and did not see such a law. I also looked for a different color when I tried to return the paint and could not find any signs saying paint cannot be returned I wish they would have told me this when I purchased the paint it had a little sticker on the bottom of the paint stating this biut who looks at the bottom of a paint can. $45 was a lot for me to spend on paint. Also when I returned I tried to get advice on what to mix it with but was never given any advice. ☹️. Be ware to pick out a color you like or you will just be out of luck and $45. Also it is hard to spend $16...

I absolutely love shopping at trove! I am from out of state and come here with my grandma when I visit! I feel like I’m in a museum. There is so much to admire and I always walk around the store 3-4 times. There is something for everyone and it’s unlike any store I’ve ever been to. They have antiques, clothes, toys, books, plants, paints, furniture, etc. They also offer free brownies at the front register! I collect jellycat plushies and I found 2 super cute ones on my last visit (picture attached)! Super friendly staff as well! I can’t wait to come back when I visit...