Powder Springs Center for Nursing and Healing — Local services in Powder Springs

Our experience with this facility was deeply disappointing and painful. A loved one was admitted for physical rehab and began showing clear signs of a sudden cognitive decline while in their care. Instead of investigating the cause or ordering any diagnostic testing, staff immediately labeled him with a clinical diagnosis and transferred him to memory care. Without any imaging or meaningful evaluation.

We raised concerns repeatedly. We asked for further testing, including an MRI, but were continually dismissed. We were told, “this is just his new normal.” But it wasn’t.

After getting him out of this facility and into proper care, we learned he was suffering from a progressive brain disease that had absolutely nothing to do with the diagnosis your team gave without facts, imaging, or evidence.

While his condition wasn’t curable, if this facility had taken the basic medical steps we pleaded for, we could have had more time with him—time for treatment, for planning, and for memories we’ll never get back.

Your refusal to listen, your shortcuts, and your willingness to jump to conclusions cost us answers, time, and the chance to care for him with full understanding. If we hadn’t fought for him, he would have been left to fade away under a completely false assumption of what was happening.

Families deserve to be heard. Patients deserve to be seen. And no one deserves to be dismissed just because it’s easier to assume than to investigate.

[Update in response to facility reply:] While I understand the need to protect resident privacy, I feel it’s important to clarify that the designated Power of Attorney is my mother and I was with her throughout the entire process, helping to advocate for my uncle’s care. We were both actively involved, asking questions, pushing for answers, and urging for basic testing that was never done. To suggest otherwise is misleading and feels like an attempt to deflect responsibility. We were not absent or unreachable. To imply otherwise is inaccurate and deeply disappointing. We were not asking for unreasonable measures — just basic, medically appropriate steps to understand a very real, very sudden change in his condition while under your care. He entered your facility for PHYSICAL rehab. When his cognitive condition suddenly declined under your care, instead of seeking diagnostic clarity, your team bypassed appropriate testing and moved him to MEMORY care based on assumptions with no medical evidence.

Your team’s refusal to listen and act in a timely way cost us valuable time. Time where he could have received supportive treatment. Time where we could have had more of him. And while your comment claims compassion and dignity, our experience did not reflect that.

Despite what your response implies, we were heavily involved, actively advocating, and repeatedly asking for more than assumptions. When the proper imaging was finally performed, thanks to our persistence, it revealed a very real neurological condition that had nothing to do with your assumptions.

It’s deeply painful to know that, had you acted sooner, we could have had more time, more treatment options, and more precious moments with him. That time was taken from us.

This isn’t just feedback. It’s a call for accountability so that no other family has to fight so hard just to get...

I will always be forever grateful for Julie and her team in the AU Unit. From day one when we met Tequila in admissions- she went above and beyond our expectations helping us to transition my dad to a new facility. Excellent follow up and onboarding! She provided her cell number and still responds to me to this day as needed. I had several concerns regarding the new move and Julie - Head AU Nurse immediately called me to address each one. We had a really bad experience from the previous nursing facility and several hospital experiences as well. So to move my dad here to Powder Springs was overwhelming to our family as he would be over an hour away. We were accustomed to seeing him daily and making sure his needs were being met. My dad had eloped twice at the other facility and was a very active dementia patient. We needed a more safe and secure environment. Bringing my dad to Power Springs was an answered prayer for us and he received the care he so desperately needed. The office staff, particularly Brindia was so good to help my mother with all necessary paperwork throughout his entire residency. She was very supportive of my mother and took the time needed to explain things she did not understand. Communication was excellent! My dad was not easy to manage at times due to his level of dementia but I can honestly say Julie and her team did everything they could to give him the best life possible. They treated him like family. It was very genuine and sincere. Dad had many challenges with his dementia journey and Julie went above and beyond for each and every battle with us. The one thing I can honestly say “she and her staff loved my dad” and it showed! Immediately after going to Powder Springs. His weight improved, he was more comfortable, he was safe and in spite of his circumstances, he thrived! He lived his best life! I cannot say thank you enough to Julie and her team for all they did to take care of my dad! For keeping his room exceptionally clean, making sure he ate when he could not feed himself, to cutting his hair when he went through his skin cancer procedure , always making sure he was comfortable, to doing all she could in his very last moments- my heart is forever grateful!!

You did your best and I so appreciate you Julie! And to your entire staff! I will never forget Calvin and how he sat with dad to keep him calm and held his hand. Unless you been on this journey you will never understand. There are too many wonderful memories for me to list but for our family and my dad we had an incredible experience at...

10/26/25

I went to go visit my mom today at Powder Spring Nursing home. when I came through the front door I didn’t see Brenda who is the receptionist. So I continue to keep straight turn the corner then I did see an CNA from the back. She turned around looked me up and down and rolled her eye’s at me with a frown on her face. She was position where the copy machine is. I continued walking looking into that small area Brenda was there more deeper into that area. I pointed to her and said I wanted to talk to her I had something I wanted to give her for always helping my mom out with her phone in her room when the cord is loose or out of socket. Brenda is always professional you walk into the nursing home she’s always greeting you with her beautiful smile. She is very helpful always willing to assist you or direct you to the right department.

I get to my mom’s room and I saw that same CNA that was frowning at me. I was talking to Charles the night nurse supervisor on duty and asked him what is that CNA’s name she came out the room next to my mom’s room and I glimpse her name tag. Mona is the CNA I asked if I can speak to her. I asked her why did she look at me up and down with a frown on her face rolling her eyes with a head movement. She said lady I don’t even know you. I said please don’t call me lady and gave her my name you can call me by my name. Then I said we are two adults if she wanted to talk to me about something we can address it. Mona then said when you see me act like you don’t see me. At that moment I had to look around to make sure am I still in the nursing home. Is she really at work talking loud, unprofessional, rude to a family member. My opinion sometimes you don’t have to say anything your body language speaks for itself when someone gives you the impression they have an issue with you.

If my mom needs something and she’s the only closest CNA to her room I should expect her professional assistant. This might be her workplace but this is my mom home where she lives.

In a nursing home you would expect professionalism, compassion and caring. I’m concerned about Mona behavior and her unprofessional and no level of respect towards patients and family members.

In my opinion there seems to be no accountability or ownership for when they make a mistake or they’re wrong. Staff will argue with you back and forth, the level of respect to the family members are ZERO.

Very Disappointed in the attitudes of staff at Powderspring...