Boost Mobile — Local services in Prescott Valley

BEWARE we were having problems with our boost mobile cell service not being able to call out or receive calls we have always bought our phones from this store so we went to find out what the problem was and the gal told us that we needed to buy a new phone because the new phones ping off of a new tower well guess what we had the same problem with the new phone so we went back the next day and she told us that we needed to enter a code into the phone and that would change the tower so we did still bad service so we went back she said to give it a few days because they were switching towers. We finally got tired of the bad service after 7 days of playing around with this and switched to Verizon and asked this store for a refund on the new phone we just bought and was told they would not take it back. This is a new owner in the last month and I guess this is the way he wants to do business. I guess he wont last long he lost all of my families business...

Your company disconnected Kevin McLaughlins phone Oct 5 with no notification or notice. He went to your store and said the auto payment stopped in May and you haven’t been paid since then, although he never stopped the auto payment. Your company told him that he could no longer use his phone number and there way nothing they could do for him. He had to buy a burner phone. We want answers as to who made this error with your company. Terrible service. No notification. We are going to pursue this with the TV station, “3 on your side” to get to the bottom of this. You offered him nothing. We’re going to switch to Verizon. He’s been with your company since 2006. Someone at your company screwed up. It has caused great stress. Has to notify all his contacts and get a new number because of Boost error. We...

After a frustrating experience with another carrier, I wasn't real hopeful when I walked into the store. Then I was greeted by Amanda, and immediately she not only listened but HEARD ME! I was planning on a basic phone with the lowest plan. She wanted to make sure I was going to be able to meet my needs and leave confident with my decision. She didn't hard sell me, she asked what my usage, phone expectations and budget were and gave me options with full explanation and had patience with my "tech challenged level" lol. This is actually the 1st review I've ever taken time for, and it's all because I was blessed to experience the outstanding service of my phone angel Amanda. If looking for a change or new...