Microsoft Corporate Headquarters — Local services in Redmond

DEAR MICROSOFT CORPORATE HEADQUARTERS. YOUR AGENT DELETED OUR MESSAGE THREE TIMES WITHOUT EVEN READING IT. WE HAVE BEEN TRYING FOR 3 WEEKS TO GET A RESOLUTION TO OUR PROBLEM AND 2 TRACKING #'S LATER WE STILL DON'T HAVE ACCESS! WE ARE SMALL MINORITY COMPANY AND WE NEED ACCESS TO THE ACCOUNT WE PAID FOR IN FULL. I WAS SHOCKED TO SAY THE LEAST AT THE RESPONSE BELOW 3 TIMES FROM THE SAME CUSTOMER SERVICE AGENT. WHEN I CALL TO SPEAK TO SOMEONE THE AI HANGS UP ON ME EVERY SINGLE TIME. IF YOU AI HANGS UP ON PEOPLE AND YOUR AGENTS DELETE EMAILS WITHOUT READING THEM WHAT DOES THAT SAY ABOUT MICROSOFT AS A COMPANY? WE WOULD NOT HAVE ANY BUSINESS IF WE TREATED OUR CLIENTS THE WAY WE HAVE BEEN TREATED FOR 3 WEEKS.

Your message

To: Microsoft Support Subject: RE: Not read: [EXTERNAL] RE: Case 2507070040012526  Your question was succe... - TrackingID#2507070040012526 Sent: Wednesday, July 9, 2025 6:19:44 PM (UTC+00:00) Monrovia, Reykjavik

was deleted without being read on Wednesday, July 9, 2025 6:20:51 PM (UTC+00:00) Monrovia, Reykjavik. Your message

To: Microsoft Support Subject: [EXTERNAL] RE: Case 2507070040012526  Your question was succe... - TrackingID#2507070040012526 Sent: Wednesday, July 9, 2025 5:13:28 PM (UTC+00:00) Monrovia, Reykjavik

was deleted without being read on Wednesday, July 9, 2025 5:13:44 PM (UTC+00:00) Monrovia, Reykjavik. Your message

To: Microsoft Support Subject: [EXTERNAL] RE: Case 2507070040012526  Your question was succe... - TrackingID#2507070040012526 Sent: Wednesday, July 9, 2025 6:17:12 PM (UTC+00:00) Monrovia, Reykjavik

was deleted without being read on Wednesday, July 9, 2025 6:17:26 PM (UTC+00:00) Monrovia, Reykjavik.

THIS IS NOT A CUSTOMER SERVICE AGENT THAT I WOULD WANT WORKING FOR MY SMALL WOMAN OWNED MINORITY BUSINESS AND SOMEONE NEEDS TO SEE HOW THE CLIENTS ARE...

Microsoft wants "extra protection" and requires Microsoft Authenticator on a smart phone. To the best of my knowledge, there is no way to contact Microsoft without using the Authenticator, and they don't accept phone calls other than through their automated system which requires the Authenticator. I wasn't able to get Authenticator to work, even with Microsoft Support, until now (it finally works! but I still hate it.) What I finally did was contact Microsoft Corporate through a Better Business Bureau complaint. That worked! Better Business Bureau immediately contacted Microsoft, and Microsoft Corporate Assistance called within a couple days. I talked to representative Nelson for 2.5 hours. He was awesome and fixed all my problems that I had with all my Microsoft applications - Microsoft 365, my credit card payment, Outlook, Word, and Authenticator. I still hate Authenticator since it's annoying. But at least now it works and I now have access back to all my years of data. To prevent the type of problems that I had, always enter a non-Microsoft backup email address for recovery purposes. Immediately notify Microsoft of your new credit card. And I'm switching over to Yubi two factor authentication where I put a flash drive into my computer instead of using the Authenticator (at least that's the plan). It appears that Microsoft (and the world) are moving to remote work and it will still remain difficult to contact a real person. But I'm now happy again with my affordable Microsoft 365 subscription and recommend it for Outlook email, Powerpoint presentations, Word documents, and Excel spreadsheets. They are all great quality products. My Microsoft 365 subscription offers excellent support, via phone or email - now that I...

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