I stopped by Dan's Lawnmower Center today with the hope of finding some parts for a minibike that has an old Tecumseh 4hp HS40 motor. Unfortunately I was unable to locate what I needed, but I had the pleasure of having the assistance of a gentleman named JIM who took the time to actually search for the parts I needed. His personality is outstanding as well as his patience and desire to assist his customer. He was able to refer me to an alternative source for what I needed. I did not leave disappointed because I greatly appreciate good old fashioned customer service, which is undeniably difficult to find. Thank you Jim for your great customer service. You are...
Read moreDans mowers just wasted my time, gas, and money. They do not communicate and totally disregard for people's time. Not friendly and seem like they don't need the business. I called prior to loading my mower and heading out there by speaking to a lady who was sounded a little clueless, but i did want my mower quickly. I asked how much it would cost, and if i needed an appointment, and the lady said, "Just bring it in." I brought it in, and it's over a 4 week wait, a bearded guy said. I told him they should have said something about the long wait. And he said he can do 3 weeks, but this is...
Read moreSimply the best! Jim, who I kept calling Dan, is a master of his craft. The most knowledgeable individual for all lawn machine related issues. He might be a mechanical engineer for the way he speaks and part time teacher for the way he breaks it down in understandable terms.
He has the best relationships with both suppliers and customers. He has earned another customer for life with his level of customer service and most importantly follow through.
True integrity at this shop. Highly recommend because I know they will do what's best for...
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