Harvest Glen — Local services in Rialto

Negatives: You are only given 1 parking space. If you need a second space, it’s $25 additional per month. This takes over a year to get. You do have to get up fairly early on mondays and fridays to get the pass. Which if you work long hours or don’t have some one that can wait in line for you, it can get very frustrating very fast.

In the meantime you are expected to park on the street which (surprise) they give parking tickets randomly. There have also been quite a few car brake ins. When we moved in we were told “well, it’s cheaper then getting your car towed”.

They do not close the front gate AT ALL. A lot of this places issues can be resolved by this. Because they do not close the gate, random people come in. Expect to see people rummaging through the dumpsters making a mess, homeless walking about, non residence using the amenities. My biggest issue is having to look around in the early hours of the morning or night because you never know who is going to be walking about.

Tow trucks are here basically daily with no one calling them. They will tow your vehicle out of your own spot if you do not have your parking permit FULLY SHOWING. Even though that vehicle is registered to that spot. We have had our car towed twice. That’s over $1,000. Yes I do think they need to tow people who are in other peoples spots, but they shouldn’t be allowed to tow to make money. That’s wrong. One night I saw 3 tow truck pull in and make rounds.

Some residents do not pick up after their pets. It’s used to be very bad but has gotten better over the year. I just with they would enforce this better.

Some residents let there kids roam around and play where they shouldn’t such as pool area, stair cases and areas that are not meant to be playgrounds such as the outdoor gym and gardens.

Washing machine area is a mess. I understand residents have a lot to do with this. You can’t expect a complex with this many apartments to be able to do laundry with only two laundry areas.

Only one security guard on duty for the whole property and they can generally be seen in there car sitting in the front most part of the night not patrolling the property.

Positives:

Office is fairly responsive. If you need something fixed they do it in a timely manner. Staff is very friendly and do go out of their way to try to answer any questions.

Impeccable grounds keeping. This was a major part of our move in decision. Grass is generally kept mowed and landscaping is very lush. Lots of shaded pathways and lawn areas to walk and relax.

They have a dog park and playground along with two pools as well as an outdoor workout area.

Beside cabinet and appliances being outdated, the apartments are in fairly good condition. They are also fairly spacious compared to what we have seen. Upper floor has carpeting and lower floor has wood floors. We have central AC which helps in this hot area.

Residents are friendly. Everyone seems to keep to themselves. Have never had any issues here. Have had to call security a few times on some loud guests/non residents but other then that, everyone’s nice.

Over all it’s a decently priced place to live. Rent goes up annually which we were told before moving in. When we moved in it was around 1250. Now it’s noticeably higher. But out off all the apartments in the area, this one seems to be the best value...

This place is DISGUSTING with the appearance and how they treat their tenants. I'm surprised nobody has sued....Yet. Things break and they DO NOT answer the phone to come fix them. We've literally been calling for 4 months and NEVER get a reply. When we finally go to the office to bring it up and see if they can even be bothered they claim maintenance will be over to fix them...... THEY NEVER ARRIVED. They've left letters in our door claiming we owe them 2,500$ when we pay our rent early. We've literally been threatened with eviction after paying our rent on the 1st.... Luckily I spoke to a lawyer who said "if they evict you for paying rent on time they're getting shut down :) " Otherwise I might have actually paid their fake request for 2,500$ It's sad that someone probably actually paid them in fear of being evicted. Lawyer up people. If they're not providing services they're supposed to ask landlords why should we pay rent??? Laws in California state that if your landlord do not care about the living conditions you can LEGALLY stop paying them rent and talk to a lawyer... This place is shady, everything is is broken but they don't care about repairs..... They just want their money for these apartments that they don't even other cleaning or fixing.. Why pay so much for NO MAINTENANCE AND NO CALLS BACK???..... I ALSO NOTICED they're not even using a real address for Harvest Glenn..... This is the address for a random trailer up the street!!!! 😂😂 They have the actual building listed as "orchard heights" but "Harvest Glenn" is literally a trailer up the street. That's BEYOND DECEPTIVE. One more shady thing they're doing. EDIT: They finally fixed our electric outlets. AFTER A YEAR OF THE FIRE DEPT SCOLDINGS US AND THEM NOT DOING ANYTHING ABOUT IT. They only came because the fire department kept scolding us and we we could do is say "They know they just DON'T DO ANYTHING about it" and that when they could finally be bothered to fix it.... SO SAD Nothing has really improved since my original post except they actually answer phones now... If they don't fix issues document it and stop paying rent. (It's legal if they're not providing a safe/comfortable living experience) I KNOW A TON OF PEOPLE HERE HAVE SIMILAR PROBLEMS. please speak out again this place and they might actually start giving a F. Edit 7/27/2025 Nothing has changed. We have had repair that need to be done for over a year and they don't bother showing up. And they'll just lie and say "we're coming later today do we have permission" and they just NEVER ARRIVE The only times they've made repairs is when the fire department scolded us so we told them the truth "we've reported it to the apartments and they just don't care" a that WAS THE ONLY REASON they came to fix our outlet after almost 3 years of living here..... They ONLY fixed it before fire department...

I currently live here and I’m barley on month 2 of my 12 month lease. I have so many complaints about this place but my biggest is the false advertisement. This apartment is advertised as pet friendly and unfortunately for my dog that was a lie. Upon signing my lease I was told by the assistant manager that construction would soon begin on the balcony of my apartment. I was told it would only be 3 weeks until the construction was completed. Being told it would only be 3 weeks I paid to have my dog boarded. It is now week 11!! 11weeks in and my balcony is still not completely and not even close. When I ask the front desks for updates they play dumb and give me no answers. About a month ago the manager finally told me that they will close off the opening of my balcony so my dog can be in it in two days. A whole month passed after that and still it’s not closed off for my dog. There is currently a nationwide disease infecting dogs and killing them. Seeing the news report on this and vets urging to isolate dogs I can’t do this because the balcony is not complete and my dog only uses the bathroom outside. The apartment complex is filled with rabid cats that can also hold and carry this virus. The dog park is disgusting and filled with dog poop. I have no choice but to walk my dog amongst the complex that is filled with these cats and that other dogs come in contact with. I went to the front desk to basically beg to have them close off my balcony to have my dog in because I am in fear for his life. He is my emotional support dog and by doctor’s orders need him and I love him like my kid. The front desk did nothing when I was practically begging them to close off my balcony and were more concerned about decorating their offices. I can’t even buy the wood to do it myself. Please don’t come here if you have a pet and care about their well being. I’ve had stone tiles fall from the roof barely missing my head, been yelled at by dumpster divers while I’m simply trying to throw away my trash in the morning, there is so many things wrong with this place but it’s my fault for not reading the reviews ahead of time. My only fear is my dog will have to pay the price of my stupid mistake. I am writing this to warn anyone potentially thinking of...