The Homesteader's Store, Inc. — Local services in Richland Center

I have to say, I have bought many EGO products from Homesteaders Madison and Homesteader Richland Center. I love the customer service and I have not found it to be a problem at all! I feel a part of the family atmosphere they have there. Do I have to wait while staff are talking to other customers, sure! That's not a problem to me! In fact, I see that as a positive. Being busy can also mean that they are great at their job! I would hope that if I was there first, they would help me first. I have been in the store when they have had just a massive of influx of customers. It happens and not everyone can be helped instantly. They always acknowledge me and say, we will be with you shortly, to which I typically respond, no rush. I have also dropped units for repair at both locations and have found that they are done in a very timely manner. They may reach back out to you asking if a part purchase is okay before just doing, and as long as you communicate back to them, they will do it and get it back to you. Sometimes I need to wait on a part, but that is not on Homesteaders, that's on the supply shortage, or the company that sends it. Overall, I love the staff and I love the service I have received here. I think that patience is key and is so different than what we expect at times. Thank you...

WARNING!!!!!!!! WARNING!!!!!!!!!! WARNING!!!!!!!! WARNING!!!!!!!! WARNING!!!!!!!!! I bought a clean burn waste oil furnace/ heater CB 1800 Fact. for $1,850.00 on 1/25/08 on e-bay from this business and I never recieved it and been calling ever sense for information so I can have it picked up but I never get any call back or e-mail. I always have to talk to Rick the owner and the last time that I got past the screening of calls he wasnt very nice and he told me that he would have to call me back with the details and never did. As of Feb 20 2013 I have not recieved my call back or the waste oil heater. I am taking legal actions against them. It will be hard because I live in Buffalo NY I advised not to doany business with this company!!!!!!!! Rick is not a man of his word but a TAKER IN...

Piss poor customer service. F-Snowblower repair turned into a huge dramatic ordeal all because they dont listen to their customers and they cant get things right the first time. They will make false promises and then accuse you of lying if you claim they didn't actually fix anything. This has been a trend as I have used their services multiple times, not because I wanted to, but because they are the only choice in this area. No healthy competition....and that's probably the core issue here. They like to belittle you especially if you are young or female. Snowblower was returned, still not fixed, though they keep on claiming that they fixed it. Who runs a business this way? And to think this place is owned by a "devote" Christian. If you can, avoid this business cuz it's been a...