PAC Gym — Local services in Richland

It doesn’t feel good to give a one star review, but if I could give zero stars in this instance I would. There is a distinct lack of customer first principles.

I began my membership with PAC at the location in Richland, WA, but shortly switched my month-to-month membership to the Kennewick location, mostly because it is the mothership, and there is no staff at the Richland location.

I had only one day at the Richland location before switching(which was still under the 3 day penalty free cancellation notice mentioned in their contract) and was under the impression from the owner that for the next month, the difference in price between the two memberships would be credited to my account for the following month. It has now been made clear to me that, that is not possible, and the one day I participated in the Richland location does not count towards my membership at the Kennewick location, given that they are two separate entities.

The excuse management has given is that it’s because they can’t do that with their third party billing software ‘ABC Financial.’ I find this excuse rather convenient because I am now aware I am not the only party who has been affected by this when wanting to try out either locations, and switch memberships in a short time frame– within the same month. Essentially being double charged and up-charged at the same time.

I would have thought that PAC management would work with me to resolve this issue, but their general response has been that their hands are tied behind their back, because of their billing system which is handled by a third party. If I were a nefarious agent, this would be a convenient way to evade responsibility to the customer via plausible deniability.

Gym memberships have always been thorny, tumultuous, and immutable contracts, but I would have expected better from a gym that goes above and beyond in providing a great environment to work out in. The lack of a customer first culture is beyond disappointment.

Either the owners set this system up on purpose to take advantage of customers that are prone to change their mind, and using their third party billing software to evade responsibility or they are technologically inept and a victim of poor gym management system software– in which case it would be worthwhile to invest more time into researching open source billing systems specific to gyms, or invest in a freelancer to build in an house system which allows for pro-rata contracts, and overall a more malleable system that is built upon customer first principles. For example, for military service members who come home on leave for a couple weeks, they aren’t going to sign up for a 12 month contract, and a month-to-month would work, but it would be even better to have a pro-rata system.

This is especially important if you consider how the owners have publicly discussed opening more locations, such as in Boise– having a scalable system is imperative, but not if you're intentionally or unintentionally taking advantage of your customers and adding that extra revenue to your...

I’ve always been the “BIG FRIEND” . I’ve always been told your are pretty in the face. Maybe if you loose some weight.., you could be prettier. I’ve always been confident toooo a certain extent. In 2009 after having my 3rd child I join tri- cities court club. Fell in looooooove with zumba. I managed to loose some weight, but could never keep it off. I had no idea about nutrition. Went hard with the herbalife. Went from 198 to 163. Maintained that weight 175 to 160 fluctuating up and down… again. Not tooo much knowledge about nutrition. January 17th. I went to one of their 9pm classes. (LEG DAY). Walked in there @ 173lbs chubby… but I didn’t feel like it. 😏All’s I saw were happy, smiling, gorgeous I mean GORGEOUS strong woman of alll ages Of alllll walks of life, welcomed me in. Sooooo friendly. I did Not feel like a single person judged my form or criticized me. They all pushed me, encouraged me to keep on going.

And now…. I can wear a two piece 😍 That’s my favorite part. It’s just the beginning. And I am loving it!

Went from a size 14 to a size 7. I legit screamed, with excitement. Like how is this possible. I’m a size 7?????? WHAT? Nooo freaking way…?! Shopping is fun now

Thanks to my amazing Coaches. I am finally on my way to getting in the best shape of my life. I learned a lot about good nutrition. Tino and Rubi, Literally hold your hand to through this incredible journey. They teach you proper form and extremely supportive. ❤️🔥🍑🔥 The gym is clean. The music hypes you up!!!!! It’s like walking into a club hahaha I choose that gym Bc the equipment there is designed to target that muscle group you are trying to build… you guys should honestly check it out. You have nothing to lose. I truly am FOREVER...

I’ve been a member at PAC for about 5 years. During that time I’ve transformed from frail and weak to strong, healthy, and competing regularly in bodybuilding competitions at national level. If you want results, Tino Robles Coaching will get you there. Tino has the ability to take any average person living a sedentary lifestyle with zero knowledge about gym equipment, and turn them into a full-fledged athlete. If you’re serious about reaching your highest potential, willing to put in the work and pay your dues, this is the gym for you. Both Kennewick and Richland locations contain the same level of high quality equipment, but serve different purposes. Classes are held at PAC Kennewick which is staffed, while PAC24 Richland location is more suitable for experienced lifters or those looking for a place to train without disturbances of a highly active training environment. I’ve trained at both locations over the years and would highly recommend either one, depending on your level of experience and...