Berry Global — Local services in Ridgefield Township

I am one of the owners of Bullet Logistics Inc. We have been in the trucking industry for the better part of 30 years. As everyone knows you always run in to many timing issues when attempting to deliver a product. Between drivers, shippers , receivers and breakdowns almost nothing ever goes as planned.

We were scheduled to pick up at Berry Global in Monroeville, OH. This particular load required a wash out with a ticket within 50 miles of pick up. We pre-scheduled accordingly, but were held up at the wash out for the better part of 4 hours. Based on this delay we were running extremely late for pick up. I called and spoke to a gentleman named Kelly at Berry Global. I explained our dilemma and asked if this would cause an issue or if we could still come in and pick up our load. It was refreshing to find someone so accommodating and understanding. Without hesitation he immediately made a note on his system and said come down and we WILL get you in, the load was more important than our shared dilemma.

To bad all shippers are not as good as Berry Global. Somewhere along the line companies have lost the idea we are in the service industry and ALL need to work together to receive, transport and deliver. Three cohesive units with one common goal. I would like to personally thank Kelly for representing Berry Global with professionalism and care.

Roberto...

Phuck this place!! I went in the other day to pick up a load & spent 12 hours there! That is unacceptable. The trailer wasn't even fully loaded when they finished. Asked them why it took so long, & their response was that they were understaffed. If they were "understaffed" then I don't understand why it took them 4 hours to load me once they actually started loading. You'd think they would have u finished within the hour since it's all on pallets! I think they're just lazy. Drivers you've been warned! Make sure to fuel up & eat before going to this chitty...

I feel bad for the guy at the front desk cuz all the drivers come n complain to them like they are responsible for this long waiting problem. I'm a truck driver and I waited almost 7 hours to get loaded at this place. They need to hire...