Wahoo Pools - Tampa — Local services in Riverview

We recently had Wahoo build an inground, concrete pool that included a swim jet and pool cage. We worked with a salesperson who also became our first project manager. The sales process was easy, and we went with a "90-day pool" package. We started the design process Wahoo in October 2023. The salesperson was helpful with pool design questions and working through paperwork needed for the county and our HOA. The design and paperwork took two months to be assembled and gain approval.

The build portion of our project started in December 2023 and completed in May 2024.

The challenging parts of our build revolved around two issues. The first issue was the swim jet. Wahoo told us they had experience installing these units, but later in the process were told this was the first time they had installed one. They ordered the wrong unit, which was a significant upgrade, and agreed they'd give us the unit for the originally quoted cost, which was nice. However, it became clear why there were many weeks of no activity in the build – they were not sure what to do with the jet. We had many people show up, look at it, and leave without doing anything. Eventually one of their contracted electricians figured it out and got the unit working. In the end, we are happy with the swim jet, but there is still one bug being worked on which Wahoo is having the manufacturer assist.

The second challenging issue was project management. Over the course of five months, we had three different project managers. Communication about schedules and work was spotty, many times what was communicated did not happen in the time frame conveyed, and there were many times we told the project managers that workers were at our house and what they were doing. This was always a surprise to the project managers. I have project management experience and as a result, I may find the lack of planning and effective communication to be more problematic than others would. While passable, this was the worst part of our experience with Wahoo.

What went well. Once we had water in the pool, Wahoo sent two people per week for the first month - Bibi checked the equipment and Alex took care of the water chemistry. These two taught us how to manage our pool along the way. Bibi was quick to make sure that Wahoo took care of issues - some plumbing was done incorrectly, our main drain was not working, we had a skimmer leak, and some technical issues with the swim jet - and he was exceptionally pleasant about it. These issues were often handled the same day they were found. Bibi and Alex left us wishing these were the people we worked with throughout the project. We appreciate them both, and they were the best part of our experience.

At the end, the biggest positive is that we have a beautiful pool that functions the way we want it to. Our experience took more than the 90-day claim made by Wahoo, but it is far better than having it take more than a year, which we've heard about from many others. If I could go back, I’d press a little harder on asking about non-standard upgrades and communication expectations, though we’d recommend working with Wahoo on a...

My wife and I are very happy with Wahoo Pools and the pool they built for us. We selected them after quoting 5 pool companies and ranking them based on reviews, the design concept of the pool they came up with based on our instructions, and price. Given the recent bankruptcies in the pool industry we also checked their financial history and researched their standing with the BBB. After several sit downs with my wife and additional conversations and tweaking with Thomas Olguin from Wahoo we decided to move forward.

It took about 8 months from initial design/drawing phase to build and completely finish the pool including permitting. Honestly there were some things towards the end that were a bit slow moving and there were some parts during the building process where we didn’t completely agree, but I think that’s part of the building process and there was never a feeling of anger or a lack of confidence in them doing an honest high quality job.

David Evans was our project manager and he was very easygoing and was never anything but nice as pie. I imagine he spends his days at several construction sites so he wasn’t always speedy on callbacks but again anyone building a pool wants to be dealing with someone who is focused on their job while at a construction site and not their phone. Although it may take a minute David would always get back to us.

We had a few issues during the construction process—perhaps a few things we didn’t anticipate which is normal during construction projects. Thomas and David were great to work with even when we encountered issues which is extremely important to relay because I think people are best measured during adversity and they were true to their words.

Bibi was great at finishing us off and educating us. When we felt like things were dragging along towards the end he was very kind, friendly, and easygoing and was happy to jump out of his role to nudge the process forward. Alex was reliable when we were getting the pool cleaned and chlorinated, and when we encountered an issue during the final steps of the process both he and Bibi were responsive via text after hours.

Building a pool is a huge expense so we didn’t want to take a risk with our money and we could not be happier with the stunning pool and spa Wahoo built. They definitely earned this review and I would recommend that they be quoted if you are considering...

After meeting with several of the bay area’s top builders, we decided to sign a contact with Wahoo pools. From the first meeting with our sales rep, Tim, was down to earth and extremely easy to communicate with. He was completely open to our vision and gave us several helpful tips throughout the design process. Once we met in office with the design team and finalized our design, we knew we made the right choice. Wahoo was extremely easy to work with and we didn’t feel like we were “nickle and dimed” for the small additions or features that the other companies line itemed out on our bids. They also had several standard features in their pool that others charged a hefty increase for. Tim was also very open to several changes and additions we made along the way. Due to COVID, the permit process took a significant amount of time and the time between construction phases was lengthy at times, but the communication from our PM, David, was always clear and most things were completed when Wahoo said they’d be completed. Any questions or concerns we had along the way were always addressed and we were always kept in the loop with what was going on. The delays between phases we’re at times testing to our patience but most of this was outside of Wahoo’s control given the circumstances with material delays and COVID restrictions. Total time from dig to swim was around 22 weeks and we ended up with a product that our family can enjoy for years to come. Wahoo and their staff made it easy to look past the time it took to complete the project and we have no regrets with our decision to trust them to build our dream pool. Thank you to Tim, David E., Dave G, Jim, BB, Tom and the rest of the Wahoo Pools team for making an experience that most people do not seem to enjoy, an...