Aaron's Rent To Own — Local services in Roanoke

I had a very unpleasant and surprising experience here. I've worked with Aaron's multiple times in the past and never had an issue. This store seems to have a very dire communication issue. I've lived in an apartment for almost 6 months with no couch. My wife and I decided it was time to make the sacrifice of another monthly payment in our lives so our entire family could sit together. My wife found an advertisement for a deal they were offering. We got approved and started setting everything up online. When I didn't hear back from the store to schedule a delivery I had to call them to do it myself. Then I hear from an employee that they won't deliver anything until I am making a payment which wasn't supposed to be paid until the due date. My couch was supposed to be delivered to me within 2 to 3 days. I immediately got off the phone and called the corporate office. They told me I was right to call and that what I was saying was correct and I was supposed to receive my furniture before I ever made a payment. The corporate office just has the general manager call me and he doubles down on me being wrong about the contract that my wife read and signed. They finally let me schedule a delivery for over a week past when I was supposed to have my furniture but only after I signed up for their easy pay that automatically drafts from my account. The day finally arrives to get our furniture. No furniture in sight, as soon as my wife opens the door, there's a man telling her it will not fit. They try to walk in with it angled one direction, bump the couch on the door frame a tiny bit and then call my wife over to tell her it's not going to fit. No lifting or turning or trying to get a couch into my apartment. Just denial and what seems to be laziness. They don't give any instruction or information they just take the couch away from my children and wife who are excitedly waiting for it. Inconvenient, indifferent and walking on the customer to not admit you're wrong over the phone. Showing their true customer service and getting my order canceled before they could ever charge me was the best...

this store has been beating around the bush with my order. i ordered a washer and dryer online where its been at their store for a week, they just called me about my delivery saying i have to pay $42 before the delivered it. now I've done this before i actually have another account from the town i use to live in and NEVER HAVE BEEN TOLD I HAVE TO PAY$42 they will delivery it. so i called the the store i had my original account from and asked them, they said that isn't right especially since i have the first payment already set up to come out on the 19th. and told me to request to have my account transfered to them, i have no issues with them because they always seem to be friendly and work with me, so i did. this store kept asking why i wanted to get it transfered and asked if i got my items yet and said they would have to make sure by the other store it was okay. i call up the other store one more time and explain EVERYTHING to them and they have their GM sending my account to them since they dont know how to do their jobs and try to charge more than what they...

Rude and every time I had to replace my debit card because of scammers last year they got irritated with me because I would call them and give them my new card number but for some odd reason they would try to charge my old card the very next month. After the fact I gave them my new number then they want to tell me to stop cancelling my cards! I can’t help you can’t do your job! I will NEVER buy another thing from Aaron’s EVER again! I have spent over $3,000.00 over the past few years on a sectional and washer & dryer set. My heating element went out in my dryer and it took over two weeks to get back and then a month or two later after I paid it off the heating element went out again!!! Not...