Buddy's Home Furnishings — Local services in Roanoke

Excellent service from delivery driver's, but they deserve a better employer! This place from start to now has been a joke. Ordered a new sofa, was delivered a used one. The heating element went out on a brand new dryer from them, was picked up and a loaner dropped off about 2 months ago. I have heard nothing back about it since then. Was out of town last week for a family emergency, my brother had a heart attack and I was gone dealing with that. Made arrangements over the phone for them to just come pick up the merchandise because I'm sick of how unprofessional and disorganized they are. Supposed to come between 10am and 3pm today. Well now it's being said he did not put it on the schedule. I asked for it to be picked up on Monday since they refused to come today. Was told no they would not be coming to pick it up. So instead of picking up their merchandise they are allowing the account to just sit and acrew more fees. Yes my account is now late by a week plus late fees because I asked for it to be picked up. So buyers beware, and make sure you are brought what you actually ordered! And if you have the option, shop anywhere other than buddy's!...

I have had the worst experience with buddy’s and I think they should be shut down! I was delivered a washer and dryer that came with burn marks on it, the dryer vent was filled with animal hair and old lint as well as ROACHES! The storage bin was filled with dead roaches (clearly it wasn’t even cleaned before they delivered it)! They refused to exterminate my home once I noted there was a bug that had made its way to my living room! I did not receive any money back they only came to get the washer and dryer and I also had to pay for a bug exterminator on my own and was told I could take them to court if that’s what I wanted...

Renting furniture from here now ! There communication is definitely off , they disrespectful & they keep adding money on to my bill out of nowhere . Then it's been 2 months that they suppose to come get the furniture then nobody shows up to take the furniture but keep saying we gonna get legal work involved ! This furniture place is really horrible & I DO NOT RECOMMEND THIS PLACE TO ANYONE ! It's sad that they don't care about what goes on or what other bills people have to pay ! Went from $50 to $95 to $108 then $137 ! Then had to pay $156 to switch my couch ! Never again will I step a foot in...