Metro by T-Mobile — Local services in Robstown

The most disrespectful, unprofessional male I have ever encountered. I will never use metro PCs again because of the way he spoke. He would not let me talk, explain my situation. Nor give me his name or managers name. Said he didn’t have to help me and I had to go through him to get anything done. That he put a memo on my account to make sure I don’t get my small issue resolved. Was yelling at me as if I were his child. When I was calm and approached with respect and told him my problem. He was furious I had went to a different metro before him? Changing companies Monday. They must have not interviewed him they way he argues. I had him on speaker and my family was...

There’s a deal going on for a Samsung tablet for $20 & another $20 to activate a line. Samantha poked my eyes out and charged me for a case WITHOUT EVEN TELLING ME!! It came out to $74.11 and didn’t give me my receipt that had the details on it. She only gave me the debit sale receipt. I was so pissed because she even lied when i went back and said in order to get the deal you had to buy an accessory. It was not until i talked to a friend to see how much the same girl Samantha charged her and it was only $20! Idk why they still have this girl there when i seen reviews of her doing the same thing A YEAR AGO! I can’t even imagine how many people she has done...

Worst experience I’ve ever had!! If I could give zero stars I would. I was tricked into paying for items that I thought were being included! Then after analyzing my receipt and bringing it up to the manager, she completely denies everything and swears up and down that she explained what she was charging me for, which was completely false and I had a witness with me! I even asked for the owner and she gave excuses and said she would have to contact him which would take several days. It’s sad that people like Samantha are out here to make a quick buck and don’t care how it affects customers. Now I’m out $100 that I could’ve really used!! Again, WORST...