Public Storage — Local services in Rockledge

So, initially I loved this place but after 6 months of storage my introductory rate was removed to "match" the local rates so that the facility stayed competitive. I was told this was made at a corporate level and not a local level so I could either remove my items or accept the rate change. I didn’t have a choice so I kept my things there another 6 months until my home purchase was completed. When I went to remove all my items, the roof had sprung a leak and ruined a book case I had in the unit: you’re required to have insurance to rent a unit here and I used Orange Insurance which is offered when renting the unit by Public Storage. The damage I incurred didn’t’ meet the deductible and so I was out whatever property was damaged. Luckily, I had wrapped all my furniture in plastic so it wasn’t damaged but when I was moving out, the unit next to mine had severe water damage and the owner lost several paintings as well as other items.

This can happen with storage units, I know, but the company over all was very dismissive with my issues, did nothing to assist me with damages I suffered and upped my rental fees because they could and bypassed the agreement I signed initially with the unit. The ladies who run the location were helpful but corporate will not help you at all should you need it. I began renting from this location in around April 2019 and left in May of 2020; there is more to denote but this post is made to make...

The Staff At Public Storage On Murrell Here In Rockledge, FL Have Been Wonderful Helping Me. I Have Had Trouble Financially These Last Few Months And They Have Been So Kind, Patient, Friendly, Caring, Empathetic, And So Very Understanding With My Situation That Has Been Going On With My Storage Payments. Nowadays, It Has Been Hard For Alot Of Us When It Comes To Finances, But When There Are People Out There Who Are Truly Willing To Work With You To Make Ends Meet, They Have Been A Blessing With Wanting To Help You. Miss Vickie And Miss Joyce Have Been So Understanding And So Patient With Me, And Also Wonderful In Helping Me And Letting Me Know That Everything Is Going To Be Alright. Especially When I Have Been On The Verge Of Losing All My Personal Belongings. They Have Heard Me Cry On The Phone, And Still They Let Me Know And Help Reassure Me That Everything Is Going To Be Alright. Thank You Thank You Thank You So So Much For Being So Wonderful Patient, Understanding And Helping Me By Working With Me On My Storage Unit Miss Vickie And Miss Joyce. I Am Not Out Of The Woods Yet, But I Am One Who Believes In Faith And The Power Of Prayer. And I Believe Positive Things Are Possible. Thank You So Much. I Am Forever Grateful With The Both Of You Ladies For Helping Me. God...

I searched for a couple of weeks for the size and type of storage facility that I needed. I was getting down to the wire when my mom suggested that place near the Viera Post Office. At first they did not have my size but let me leave my name and phone number, something not all the facilities had let me do. The very next morning I received a call from them and I set up an appointment to see the unit and sign papers. Everything was so clean. The ladies in the office were wonderful. All the paperwork was explained. I have been so pleased to have this part of my move to go so smoothly. Losing my husband and then moving has been hard enough but to add what I had previously experienced in finding storage was more stress than I could handle. Thank you so very much Public Storage for your help in this difficult time. I really appreciate a place where employees treat their customers with respect and understanding. I am happy with the size and location of the unit along with the cleanliness and security. I certainly feel that my storage needs will be in the best of hands. Thanks Again to all the staff at...