Ray's Food Place — Local services in Roseburg

Yesterday I went into Rays to purchase a few things one of which was some ham from the Deli. Well after standing in front of the Deli case watching 3 gals chatting behind the counter for over 3 minutes paying no attention to me what so ever, I caught the Deli managers eye as she was coming out of the back. I explained what had happened and she saw to it that I was waited on and then she left me to be taken care of by one of the workers Here is where the fun starts........I tell the gal that I want a pound of sliced ham. Well there is none sliced so I "assume" that she will slice some from the other full ham that is in the case.......NOPE is tells me that she can not slice that ham as they do not have one to replace it...WHAT???? After some back and forth, and I was polite I go find the Deli Manager on the floor and ask her if what I have just told is true? Well as you can imagine she is furious and goes back to the Deli and cuts the ham for me and in between "I am so Sorry this happened" she says It will never happen again. Is Rays not a super market that sells their items to the customer??? I will have to include that the Deli Manager "Jane" I believe her name is, was the greatest at handling the situation. However I just can not wrap my mind around why this happened at all. Not a happy camper with Rays Food...

Considering the pandemic, Ray's has gone above and beyond trying to keep everyone safe, this I truly appreciate, their staff had always been great and I've danced a few times with the young men stocking the shelves.. lol. If I couldn't find a product they would order it, that's what I love about them.. since they have gone to employee owned, I get the vibe the staff ain't happy, and the prices have gone up more than I can afford, however I always support local businesses and will continue to do so, hopefully they will be able to lower their prices and their customers will return in droves, otherwise I not sure about the future of stores who out profits before people, especially in the trying time's everyone is trying to make a dollar stretch.. their products are amazing, their staff the best I've ever seen and the store is always clean and...

I shop here all the time due to the convenience and proximity to my home. To get to any other store is a bit of a drive for me so they offer a great local service. They keep a very good variety of stuff in stock so five stars for convenience and inventory. They always have everything that I’m looking for. But I am only giving three stars because a lot of the stuff on the shelf is expired. I always have to make sure to read every thing I purchase to make sure it’s not expired. In the past I have told employees there that certain things were expired and even handed it to them. I saw them put it back on the shelf… So make sure to look for expiration dates. And also know that you are going to pay extra for the convenience of a local grocery store. But even still, I will continue using Ray’s when I have to or just not wanting to...