Dennis Kirk Inc — Local services in Rush City

If I could rate this company a zero, I would! My husband purchased handle bars from this company that stated it would fit a 2011 road glide and it did not. FALSE ADVERTISEMENT. (Item was purchased on Ebay, however the item was sold by Dennis Kirk). His Ebay claim is coming next!  The bars were never mounted because we recognized it by sight. The bars were then wrapped by a professional and sent back. The company refused to give my husband a refund stating it had scratches. We took great of the item in our presence. See photos. After a week of the company having the item, he called to inquire on the refund. Sandra/Sandy stated they didn't have the item, however our tracking notice said it was delivered. She stated she would call back and never did. He spoke to Julie a few days later who stated Sandy was on vacation and needed to call us back. Of course we did not receive a phone call back. Finally, we were told that we would only receive $180 of an item that was $295. We sent photos of the item because when the bars left us, they were brand new. No telling what they did, especially since per Sandy they mixed in with other stuff! We sent them photos and requested from them which were never provided. Over a two week period of trying to get a resolution which we always initiated, a manager decided that it was in the best interest to send us back the item. This company is a total rip off! Social Media HERE WE COME!

Their Response: Good morning Tiara,

Thank you for reaching out to us. After looking into this situation further with our Customer Service Manager, it appears that the bars were sent to you properly packed in a box. When the bars were sent back to us, they weren’t properly packaged in a box and were scratched in transit due to the improper packaging of only being packaged in bubble wrap. UPS will not pay a claim on damaged goods being the item wasn’t properly packaged in a box when it was sent back. When we receive items, they all come in a semi that is loaded to the top and is mixed in with many other products that we receive daily. We have no control over how items are shipped, which is why we recommend shipping items in a box with another from of protection within the box for the best method for sending and receiving items undamaged. Per your message, you have already spoken to a manager and resolved this situation. There is nothing further that we can do as it appears this situation has already been resolved with a manager.

Sincerely,

Dennis Kirk

My reaponse before they blocked me on FB

As I stated before and stand behind my message even more, your company is a straight rip off and now are liars! When we received the item, it was in a brown box with only bubble wrap. The thin brown box was DESTROYED in transit to us. We made sure to send it in better condition than how we received it. We paid $35.00 for a UPS professional to securely bubble wrap and place the item in a custom box. Initially your CSR was going to give us a 100% store credit until he asked for our money back. Then it was stated, it was damaged due to mounting, now you are saying it was damaged due to transit. How does a item fully wrapped in bubble wrap get damage AND why would your store send us the item that way??? Sounds like you just want to steal money from people. Your lies are so conflicting and yet you have failed to address the additional issues. (1) Per your false advertisement stating it would fit my year bike, the item was sold as 1- 1/4 x 1 inch, however it was 1- 1/4 all the way through.  (2)  Terrible customer service - not one of your CSR agents returned calls to us. Your staff refused to send us photos and no telling what your store did with the item once it arrived as you CSR had no idea that you it! Your "manager" hung up the phone on us and said, we are just going to mail it back. How is mailing back an item that we cannot use per your false advertisement, resolving the matter? Your response alone shows lack of customer skills. Responding to customers 101, you should always take ownership in small...

Oh, wow, I wish I would have checked this company's reviews online before we made our last order. We somehow had a previous order that went alright so I thought it would be okay to order from them again. I was wrong.

We ordered a windshield for our Harley on Jan 21 and got a confirmation on shipping that same day with a tracking number and expected delivery date of Jan 25. Okay that sounded reasonable so we waited.

Yesterday was Jan 25 and the package did not deliver but we thought okay give it another day. We had been busy and didn't check the tracking. Today is the 26th and no delivery so I tracked it with the USPS number and it showed that the package had never been scanned as being picked up at all.

So we called customer service to find out where is our missing package and an extremely rude female tried to tell us that it is not the company's problem but that we would have to call the post office. That she could not file a missing mail case before 15 days had passed. She was loud, not listening and trying to talk over me. Then when we asked to speak to her boss she said he would call us back and actually hung up on me.

Sorry but I am a seller also and I deal with this exact same thing sometimes for my own customers. I have filed missing package reports with the PO within 3 days and they have always helped me find them. It takes a simple phone call and it cannot be the recipient calling, it has to be the sender.

The only good thing about this ordeal is that the supervisor did actually call back and spoke to my husband. He was not rude and said he would get it investigated and if it wasn't scanned and moving through the postal system within 3 days he would reship.

So now we wait to see if that is really true. After reading some of the online reviews, I am still having doubts. I will update with what happens in 3 days.

As of right now, I do not recommend this company.

This company has the worst and most rude customer service rep I have ever had the displeasure of dealing with. She had attitude and was yellling, talking over us, unhelpful, making excuses why our lost package is our problem and not theirs and then she hung up on me. Avoid this company like the plague.

I hope I can give an update in 3 days that they made this right. We shall see. But regardless, I do not believe we will ever do business with them again or recommend that anyone else should either. Do not be fooled by one good transaction because your next one could be like our...

Shame on you, Dennis Kirk for selling VERY old helmets for full price! And shame on you for potentially endangering your customers and not caring about it!

I've been a customer for years, but will no longer be ordering from them after my experience with customer service today.

In July, I purchased an Arai motorcycle helmet from DK for almost $700 (with tax) expecting a new helmet; however, the stickers on the Arai box were yellowed, as were the stickers on the face shield. So, I checked the manufacturing date on the D-ring. This "new," and extremely expensive helmet, was OVER TWO YEARS OLD (made in June 2017). The same helmet from Revzilla, is just 3 months old (made in May 2019).

Just about every safety organization out there says to replace helmets after 5 years because the materials degrade over time and do not offer the same level of protection. Arai helmets are made so well that they have about a 6-7 year life, so this helmet had another 5 good years at best. Yet, it was full price.

When I called customer service, the woman I spoke to was very flippant and dismissive when I explained this to her. I told her that I thought it was wrong to charge the same price for a two year old helmet compared to one that was just manufactured a couple of months ago. I also stated that it was potentially dangerous to sell an old helmet to an unsuspecting customer who might use it two years longer than they should.

In response, she said something like, "Well, you looked at the date, [so will other customers]" I was shocked! I'm willing to bet that a huge percentage of motorcyclists would NOT know to check the manufacture date. That was a ridiculous assumption for her to make. Would she have responded so casually if her son or daughter was the unsuspecting person who kept a helmet two years past its protective capacity? I think not.

As an aside, I offered to keep the helmet if they knocked $200 off the price, since I would get two fewer years out of it , or I could send it back to them. She said to send it back and somebody else [who would presumably check the date] would buy it. For the record, I could care less that she declined my offer, I just hope that the person who ends up with that helmet is not at risk and realizes that they are getting ripped off.

It seems unethical to me. I'm taking my...