Where do I even start? The internet service is not very good, but their customer support is even worse.
I noticed my monthly bill increased by over $20 so I spoke to an agent via chat. They told me that when I signed up, I was given a promotion which decreased my monthly bill for a few months. I had no idea I had this when I signed up. I was searching for a company with good service, plus a reasonable price so I was paying attention to all of the fees and monthly payments when signing up. I never saw anything about a promo. The agent explained to me that the promo ended so now my bill is more expensive (around $120/month vs $85). I asked why I wasn't notified and the agent said there's a disclaimer on the paper invoice each month. When I looked, there's this tiny blurb on the paper invoice. I would get a text each month saying X amount would be charged on X date. As long as that info was correct, I let it automatically charge my card, so I didn't review my paper/digital invoices. Maybe that's a mistake on my part but the amount in the text has always matched my invoices each month. That is until I noticed the larger amount. I kept trying to plead with the agent that that's a lot more money per month, so why was I not notified? The agent kept sending me the same statement about the invoice disclaimer, over and over and over. It's very frustrating as a customer to have someone keep telling you the same thing with no resolution, not even an apology. If they can text me each month notifying me of my upcoming bill, the least they can do is text or email about a bill increase!!! There's NO sufficient communication about the bill increase, nothing! They just fall back on the fact that there's a small little statement on the paper invoice. Such bad service and unfortunately, money grabbing!
The internet didn't even reach the entire length of our house so we had to buy really expensive extenders. Even with the extenders, the service was still really bad. After the billing incident, I knew we had to cancel, so I called Spectrum's customer support line. The agent's greeting was somewhat pleasant, that is until I said I wanted to cancel. She was incredibly rude and had so much attitude toward me. I was very nice, I just wanted to do this quickly and get it over with. She kept me on the phone for so long, giving me attitude and openly bashing the company I wanted to switch to. I thought to myself "wow, this lady is not going to let me cancel!" I had to tell her multiple times "thank you, but I'm good, I would still like to cancel" and finally she did it. She was so short and rude to me, she barely even said goodbye before hanging up on me mid sentence. I was pretty shocked, because all I wanted to do was cancel. I didn't even complain about all the previous incidents.
I was floored by that finally customer support interaction. Thank god we are done with them! There are better internet companies out there now, and much cheaper than Spectrum. With our new company, we've never lost or had trouble with our internet. Not even during the huge snow/ice storm this March. We would have problems with Spectrum internet during the smallest of...
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