Clark Appliance — Local services in Saint Augustine

I bought my appliances from Clark. I went into the store after speaking with Bobby. He was helpful as I was the only person in the store. All my appliances were the brand Cafe. By GE. The range was the first to arrive and the fan was bent. GE had to come out to look at the new Cafe Range. The fan needed to be replaced on a brand new model. Bobby made the appointment and that was it. It took months and many phone calls to get an update on the other appliances. Delays continued. I was the one that had to keep calling and hoping to get someone to answer the phone. Daniel the manager would send a text message to speak. I finally got my refrigerator/freezer yesterday. It was installed by Jason. He’s fantastic. My hood that I purchased also came yesterday with my refrigerator /freezer and it was not installed. Jason the installer called the store and he had to wait for someone to respond back to him. After a long time, they finally responded. The hood was left in the box. I paided to have the hood installed and it was not installed. I received a call yesterday afternoon from Daniel telling me a person would call me this morning to arrange for the hood to be installed. Well no one called. I called the store at 10 am no response. I could leave a voicemail message. I did. That was the first of many calls. The store is opened and no response nothing. So, I have a Cafe hood in my living room in a box and no one to install it. No return call, no responses. These appliances were not cheap. I waited a very long time to get them and I am extremely disappointed with the quality of service Clark appliances has provided to me. They were happy to take my money but not happy to service the customer. Would I encourage anyone to go there? You decide. Good luck trying to call them and get a response. According to another reviewer, they walked in and were ignored. What a shame the Clark family who owns this store does not read the reviews. I am sure they would not be happy with the way their family owned business is being handled.

5.31.2023 update-The electrician (not associated with Clark’s appliances)came out this morning to install and hook up the hood. Very professional . It’s not the correct hood. He reached out numerous times to Daniel no response. It took several calls and text messages till he was able to get ahold of him. I called Clarks at 9:05 am and spoke with Bobby. I explained the situation and he hung up on me when I told him this is not the correct hood. He stated other things in between which I will not state. I have now spoken with my legal counsel regarding this matter. I will keep all posted. I am hopeful this will be resolved quickly and positively. Update 6.2.2023- the hood was picked up and returned. Credit was received and posted to my...

I'm giving this business a 5 star because they provided me with personable service. I own a vacation home in St Augustine and live out of the country. My sales person Karl was exceptional - he is a great listener, and he helped me figure out what I needed with limited information. There were issues with the installation, and the installer could not really provide much details on what we could do to help resolve the issue. I contacted the store and a sales guy by the name of Bobbie decided to "man-splain" things to me without taking the time to listen to the customer. He is a poor listener, very impatient, argumentative and just absolutely rude - truly the opposite to Karl. Watch out for Bobbie. After he said his manager will call me I didn't hear back so I called the next day. Was relieved to get my sales guy Karl on the phone. Karl listened attentively, understood the issue and knew he needed his managers help. He spoke to his manager and before you know it, the manager Danial was at my condo providing me with one on one solutions. What a wonderful relief and their efforts were much appreciated. It revived my faith in my decision to always support the small business - the personal touch is always appreciated. Karl and Danial more than made up for the rudeness experienced by Bobbie the sales man. The issue was resolved and so for that they...

This was a mistake. I thought by going to a locally owned appliance store, the experience would be better, but it was not. I ordered the appliances at separate times. After waiting a month and a half and not hearing from the store, I emailed several times but never got a response. I tried to call but the voice mail was full and not accepting any messages so I was unable to contact them by phone. My only recourse was to physically drive up there and talk with someone at the store. There was never a concern for my inconvenience, no apologies. When it was time to pay, they were very quick to call me on my phone and ask for payment. He told me if I had any issues with the appliances to give them a call. I told him I couldn’t because no one picks up the phone and there is no way to leave a message. This company really needs to up their game in the customer service end of their business. I would like to mention that the installer was very professional...