The Jewelers Guild — Local services in Saint Francis

These days, great customer service is not easy to come by, so when truly exceptional service is encountered, it needs to be celebrated. I am happy to say that when my wedding ring needed to be resized, I was fortunate to choose the Jewelers Guild. Their friendly service with a commitment to excellence blew away my every explication. As our30th wedding anniversary was approaching, my wife noticed that I had not been wearing my wedding ring. It simply had become too tight to wear. I decided that, for my anniversary gift, I wanted to have my ring adjusted so that I could start wearing it again. As I did not know a lot about jewelry, I was at a loss. I had no idea on where to take my ring to be resized. I asked my friends for recommendations and no one had any jewelers they felt comfortable recommending. My wife then searched for nearby options and was intrigued when she came across the Jewelers guild online. They not only offered repair but also specialized in teaching the craft of jewelry making. This sounded like exactly what we were looking for. A firm that not only offered repair services but also felt the importance in sharing their knowledge and skills to others. Upon arriving at the Jewelers Guild, my wife and I explained what we wanted done. While we were drawing up the paperwork to get my ring resized, they offered a free cleaning and evaluation of her engagement ring. Later, when we got to the point where we were discussing the time required for the repair and we mentioned that we were going on our 30th anniversary trip in just two days. If the repair would take longer than that, it would be no problem for us, but it may be a week or so before we could return and pick it up. After checking, they felt that they would be able to have the resizing done in time for our trip. I was amazed and excited to know it would ready in time for the trip. Shortly after the gentleman who had cleaned my wife’s ring returned. He pointed out that the 30 years of daily use had taken a toll on my wife’s ring. One of the prongs holding in the diamond was altogether missing and other prongs had deteriorated significantly. Upon learning that, we expected that we would have to wait until after our trip to have my wife’s ring repaired. To our astonishment, they said that, although they typically charge more for next day turnaround, they would complete both rings in one days’ time, at the original price quoted. It was clear they understood and appreciated our rings importance and wanted to be sure we had them in time for our trip. The next afternoon, we received the call to come in and pick up our rings. When we arrived to pick them up, we were delighted to see the care and craftsmanship that went into the repairs. My ring looked as good as the day it was first purchased and it fit perfectly. It was impossible to tell that the ring had been made 2 sizes larger. My wife’s wedding ring was also repaired with the same care attention to detail. It gave us great assurance knowing that the diamond was again properly mounted and was ready for the next 30 years of use. Best of all, we had them both rings in time for our trip. I simply cannot say enough about the Jewelers guild. Their craftsmanship and helpful friendly service exceeded our every explication. Now, if I am ever asked about where to go for jewelry repair or unique, one of a kind jewelry, I have place that I can confidently recommend to...

Robert and his talented jewelers were challenged by trying to figure out a way to make wedding ring fit again! I had a severe fall and broke my little finger in half. In the ER they had to saw off my wedding ring in order to take X-rays. After surgery my wedding ring finger's knuckle developed arthritis and enlarged. Robert's challenge was to make the band again and ensure that the ring would fit over the enlarged knuckle and not spin considering the rest of my finger remained thin. He decide to resize the ring, make the band thicker, and put a spring inside so after I would get the ring over my knuckle the spring would keep it from spinning on the thinner part of my finger. Robert called me in for a fitting. The size didn't fit. Back to the drawing board he went. Today I picked up my ring! I'm very impressed with the perseverance Robert and his crew had to ensure my wedding ring was back in my finger comfortably once again! Needless to say, their customer service and talent surpassed my...

EDIT: I am back a couple years later for an update. I loved my engagement ring to much that my husband and I returned to Jewelers Guild to purchase our wedding bands. My husband found the perfect band right away, and I had my beautiful gold band custom made to fit around my unique engagement ring. I have added another photo to show them off. I LOVE the band. It looks so cool. Thank you for creating these beautiful works of art. We will return to JG any time we are looking for jewelry. Customers for life. (The following is my original review when my engagement ring was made) — My fiancé had my ring custom made here. It is absolutely gorgeous — my dream ring! If you are considering visiting this jeweler, YOU SHOULD! I went back for a very minor adjustment and they did it complimentary. They’re really really kind, and you can tell they take their craft seriously. I guarantee you’ll love your experience...