AT&T Store — Local services in Salem

I recently had an outstanding experience with AT&T, all thanks to their incredible employee, Chase M. From the moment I reached out, Chase went above and beyond to assist me with my service issues. Not only was he professional and knowledgeable, but he also made sure I fully understood the options available to me, helping me make an informed decision.

Chase’s patience and dedication were impressive, ensuring every detail was handled smoothly and efficiently. It’s rare to come across customer service as exceptional as what Chase provided, and it made all the difference in resolving my concerns quickly. AT&T is lucky to have such a committed and helpful representative on their team. Thanks to Chase, my experience with AT&T has been nothing short of amazing!...

After waiting an hour patiently, never was acknowledged by the staff member present ( or the gentleman who walked in just ahead of me). The employee was helping 1 Customer, there was a couple waiting,, the gentle man then , me.. I was berated by an employee and the manager joined in. Wouldn't help with a simple tech issue. I was eventually asked "WHAT I NEEDED". when I told then some help, and explained "help" entailed. I was screamed at that this is a RETAIL STORE, NOT TECH SUPPORT!!!! There are witnesses, the employees were completely out of line!! NEVER AGAIN!! WE WILL BE SWITCHING ALL OF OUR ATT...

Best store for ACTUAL HELP AND SERVICE!! I came in and my worst month was instantly saved by Chase M he solved all the confusion I had about my plan and my deals available. He was forthcoming with great service most my troubles in the other stores I’ve visited have all been snubbed short by workers not interested in helping me understand what’s happening. From promoting good Phone news, to deals that work with my size of plan, That man Chase remembers my name while others have forgotten my original problems! A++ AT&T and their great...