I visited Brook's as I have so many times in the past. This particular visit happened on 5/13/15. I was looking for some good craft beer for the weekend. I entered the store without a hello which would never have happened had Cary Brooks still been alive. I also would have received a "Can I help you find something or are you looking for something in particular?" The three women behind the counter didn't real feel the need to make conversation or even care to help until I initiated the contact via wanting to buy my selection and go home.
I must say was very disappointed in the visit and other visits in the recent past. I can usually find what I am looking for most times but lately it seems that things are not what they should be or even what they used to be. Some serious customer service training would probably be helpful. I strongly urge this because there are just too many other places with the same selection and...
Read moreGreat selection of wine. Very helpful and friendly staff. We were looking for a specific wine, which was not on the shelf, and another staff member offered to hunt for it in another area of the store. Excellent ...
Read moreNot sure what it would to make this place better. Maybe if the impossible to get/allocated bourbons were more available? Overallt, a great place to get your standard beers, craft beers, and all...
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