Visionary Computer — Local services in Salisbury

This past winter I needed my logic board repaired, and I was told by Apple that Visionary was authorized repairer, so I called to see if they were able to. The woman who answered the phone must be a greeter with zero knowledge of the services provided because I asked if they can repair logic boards and she said absolutely. This place is 3 HOURS away from me. I drove down dirt and icy roads, for 6 hours total, just to walk in and hear that no they don't fix logic boards. They didn't have anything helpful to add, and let me walk out for my 3 hour trip back. It was an absolute nightmare. If you are going to take a trip, call and ask to speak with a technician. I had my board mailed out to florida and they did a bang up job. Never again. That said, they had a pretty store, and could probably do most repairs, but the distance isn't worth the price saved going there. Do your research!

Edit: I don't seen an option to publicly respond to the owner, but I will try to clear up any misunderstandings. The unit was actually checked in by the greeter and it was taken from me. After 5-10 minutes a technician came out and I again explained the situation. It is a mid-2012 mbp, and the wifi cable to the board melted, due to a bad connection, and the connector was lifted off the board along with some of the conductive pads. I explained all of this over the phone and in person, and over the phone I was quickly told yes Visionary does logic board repair. The word replacement didn't come up in the conversation. I remember filling out something with information regarding my macbook at the store, on paper if I recall correctly. I believe that is the check-in process. The technician said you do not repair logic boards, and you can order a replacement board. I was worried this might be the case that's why I called to make sure. Like I said, I just want people to realize that they need to ask for a technician to get an answer you can trust, because people who answer the phones do not know all of the answers. I was in your store for maybe a half an hour. I did not storm out after realizing the circumstances, but I did mention that I came all this way because I was told over the phone incorrect information. The technician even went so far to say that I must have misheard, passing the blame back to the customer. That was obviously annoying, but I felt defeated by the drive and waste of time, and left for home. My experience is likely a very rare one, and I do not recommend people to disregard this store because of my review. I just wanted to share what happened, and for anyone in the future to be cognizant that no, they in fact do not repair logic boards. I'm not sure if they or even Apple would be able to replace a mbp web camera, which requires heating adhesive and removing the screen out of its enclosure. But I think it highly likely if you asked if they can replace a mbp camera the person answering would confidently say yes. So, you must persist, and ask to speak with a technician. Thank you very much...

Owner, David, is insolent and insulting. He keeps removing our reviews as well, which is a violation of freedom of speech.

However, we have a right to voice our opinion regarding his attitude toward my company and the words he wrote regarding an issue we have with a newly purchased Epson printer.

His words are below. It is unfathomable he feels he can speak this way to a client, or "fire" a client.

Hello,

Your email has just made this so much easier. Thank you for that! When you called saying your printer had failed, I really wanted to give you someone else's number. We’ve not really worked with each other for years - since Andrew left in 2017. But I thought, it’s just a printer and you sounded like you needed help. We sell several of these per week. How hard could it be? Yet something so simple, so inexpensive, and you go right back to your old habits of blaming us for your own shortcomings, your lack of abilities, and issues which are out of our control. I can’t work with someone like that.

So, here is the bottom line, it’s only something I’ve had to do a handful of times.

YOU ARE FIRED

Visionary Computer will NEVER work with you again. Ever, not me, not anyone from my business. Our relationship is terminated.

If you are not happy with the printer, no problem, have it dropped off at my office within the next 7 days and we will give you a full refund for the purchase price of the printer, all $159.95 of it.

But there is nothing you or Michael will ever do or say to make me work for you ever again.

This decision is final. I will not respond to any calls or emails from either you or Michael.

You have burned...

In August 2022 they sold me a used 2018 Apple computer. It didn't type correctly almost from the beginning. The owner David tells me now that this model has had a history of this problem. The salesperson told me nothing of the sort. This in itself is highly unethical. Now the owner David tells me the special Apple repair warranty on it has expired and I will have try to get Apple to make a special exception to cover the significant parts cost. (even though the tech said Visionary would do it free). Plus it's a 60 mile round-trip for me to take it to them and 60 more for me to pick it up. On top of that, David told me the problem is likely to re-occur! Bottom line: they sold me a lemon and I have good reason to believe they knew it. Any decent dealer would give me my money back, never mind all the time and travel expense I have put into this #$@%#! Maybe Apple should reconsider Visionary's special rating.

On top of that, my wife and I recently called them on an adware problem that could easily have been corrected in a jiffy over the phone or with a screen-share, for which I told the sales gal I would be happy to pay. She insisted that we had to bring it in, so we did, whereupon the tech fixed in a jiffy with a simple "force quit." Why wouldn't they tell us that over the phone??? Instead, we were on the road between Rhinebeck, NY and Lakeville CT again.

Needless to say I won't be making that trip again. I drove that far because they were supposed to be the best, and so it seemed when Jose Neto was in charge....