Guru Electronics Car Audio — Local services in San Jose

DO NOT go to Guru, for Motorcycle Audio Installations, They do not know or do quality Motorcycle Installation and I have to question their Auto Installs, after my experience. Had speakers and amplifier installed onto my 2012 Harley Electra Glide Ultra Limited back in July 2013. Product prices were reasonable and fair price for install, but you get what you pay for ($1,145). At time of Install, I made it clear I wanted quality weather resistant audio speakers and amplifier. I was later to find out, none of these products installed, all though good quality, they were NOT good for motorcycle applications. But That Wasn't the Worst I would find out. In 2016, I began experiencing problems with my speakers and then finally no sound at all, accept through my headset if worn. I returned to Guru and they charged me $100 to diagnose the problem and said my radio needed replacing as well as my rear speakers. They said to replace the radio and speakers, it would cost me $734 and again said the items would be weather resistant. I was concerned about having them do the work again, because I knew for a fact the rear speakers they installed originally, were NOT weather resistant. In fact, I discovered later, None of the Audio Equipment they installed, were good merchandise for Motorcycle/Harley Davidson applications. Through some research, I found another business, who advertises car and motorcycle installation, as well as stocks appropriate merchandise for Motorcycle Audio needs. What I learned through their Diagnose of my Audio problems, was the radio was fried, the equipment installed was good quality, but not weather resistant and the Worst was the Installation was very poor. The Amp/Radio was not even GROUNDED Properly, connections were poorly done and arcing and this could have contributed to the radio not operating any longer. This business I found is recommended and does custom installations for the local Harley Dealership and their Technicians ALL go through yearly refresher training for today's auto and motorcycle audio needs. Guru may have some great prices, may do good work on Auto Installs, but they need to STAY AWAY from Motorcycles or get a NEW Technician, because the Local Harley and this business I went to, said the Installation was POOR. Now, I'm paying $2,851 for Quality Work and Equipment for Motorcycle/Harley Applications, but I'm Willing to Bet it doesn't just Sound 10X better, but I won't only get 3 years of use...

I recently had a new set of speakers and stereo installed ($300) for a cross country trip a few weeks ago. Headed out to my first stop in Nevada and my system died upon leaving Vegas two days later, giving me an "amp error" warning. I ended up driving hundreds of miles in complete silence for a few days, trying and failing to find a shop to look at it. I posted a nasty review out of immense frustration as this affected the enjoyment of the first leg of my trip across the country. Sunny from Guru immediately contacted me within 30 minutes of my review explaining and offering his assistance, offering to compensate me for up to $100 to fix the problem.

I'm a bit torn on this review....

On one hand, something I've been told is so basic an issue should not have been a problem in the first place. From what I researched online this was a very simple issue almost always due to faulty installation, and the audio guy I stopped at in New Mexico to fix it in addition said the speaker wire connections were not carefully secured. Sure, I could've easily come back to the shop if I lived in the Bay Area, but when on the road driving 8+ hours a day, it's difficult to get this fixed. The damage was done, and what may have been minimal nuisance locally blossomed into a major headache nationally.

Yet on the other hand, Guru's customer service is 5+ stars easily. Very fast help (even being so far out of state) was offered, immediate responses to my e-mails were given, and I received a refund the same night of the repair to my Paypal account for $10 more than the repair cost. Honestly you can't ask for better customer service which is what ultimately matters. As such I would recommend Guru's. He was very honest, apologized, reimbursed me, and got me on my way with my tunes on those long stretches of freeway.

This would be 5 stars if, as I said, the damage hadn't already been done. But all's well that ends well. Thanks for...

I went in about a year ago to get a dash cam installed. Quoted me about 180 something just to install the dash cam. Said OK, told him I just had my windows tinted the day before so please do not roll down the windows. He said no problem. So as I’m waiting for them to install the dash cam I walk by the truck and couldn’t believe it. The guy working on my truck rolled down my window. I told the owner he said he would make it right. So after the install was done, I have them show me everything and seems to be working OK. Look at the window that was just tinted and it has a bunch of little scratches all over it. He gave me 100 bucks off, which I thought was OK since I paid 200 for both windows ceramic. I get home start having problems with the dash cam not connecting called The guy told me to come in the next day.. I went in and it was the same guy who rolled the window down, and he was super rough with taking off the panel off and he was all pissed off because he messed up. Finally got it to connect took off loan behold it stopped working again, so I just gave up with going back to these guys. Waited a bit and ended up getting a better dash cam going to Best Buy having them uninstall and reinstall the new cam. Not only did the geek squad, take out the old camera and install the new one correctly. They told me and took pictures that these people here installed all the running wire over the airbag instead of under the airbag. And connected the hardwire to a ground and two accessories. Which means the parking monitor would NOT work at all, and it only worked when I turned the car on. Also, I was only charged 160 something for both the uninstall and install at Best Buy. I’m telling you go to Best Buy I should’ve done it in the...