Boba Guys — Restaurant in San Jose

I love Boba Guys. We used to drive all the way to San Ramon location for Boba Guys, so we're excited to learn that there is a new location in Santa Row, but the drinks here aren't up to the expectation compared with the San Ramon location. I came around 2:30pm, Friday, and there were 2 parties ahead of me. Pros: line moved quickly, drink came out quickly. Great staffs, good service. Boba is chewy. Cons: Drinks aren't as good. They all tasted like they're diluted. ---Strawberry Jasmine: barely taste any Jasmine tea. My hubby's favorite drink, but he said it tastes more like Strawberry water at this location. ---HongKong Milktea with Boba: it got that Hong Kong Milktea aroma, but again, it feel like it's diluted with ice, although my drink doesn't have that much ice. ---Lychee Oolong:. Same problem as strawberry jasmine. There're barely any tea in the drink.

I know it's a new location & they're short of staffs. But overall, we're disappointed about the drinks. The only positive point is their boba still good. We'll probably wait for a while then come back again to see if there is any improvement on the drinks (comparing with Boba Guys San...

After trying this place I was hooked. I always wonder when paying with card why the computer always ask for a tip. Doesn't it make sense to tip AFTER your experience? I left a tip last night when I came since I was forced to order at the counter because of the self check out kiosk was not working. Of course my order was NOT taken down right. I ordered 3 regular sized drinks with One large. I get 2 large and 2 reg. I bothered not to complain since I had already over paid and large drink that should have been a regular size. They also don't label their drinks so I couldn't tell the banana milk tea between the horchata. I gave my co-workers their drink and one had to pay more since I was over charged. Well she also grabbed the wrong drink since they weren't labeled. Now she over payed and threw half away because the drinks weren't labeled. If the lady ordering took my order right, I would have been able to tell the difference. I don't mind tipping but it only makes sense to tip after the fact for these reasons. I don't feel comfortable tipping if I haven't received my order, so dont judge me. Tipping is for exceptional service not for getting my...

I've been living in California for 19 years since I married a guy from Los Angeles. Our house is in Santa Clara, 2 minutes from Santana Row. For years we went there daily because we were members of Club One Gym, we trained in the morning and many days we stayed for lunch and coffee. Then we discovered the boba tea. In the same place, now there is Boba Guys, it has capacity for 18 people inside, in addition to offering drinks they also have t-shirts, snacks, brand merchandise ( I bought a cute tote bag for the beach). What a pleasant surprise: an extensive variety of flavors and toppings. I ordered a Strawberry Tea Fresca and a Matcha Latte. Delicious both. We have been back 3 times, in one of them I ordered a Taro ( I love Japanese flavors ) but they don't have any and the guy at the register offered me Ube Latte. I accepted the suggestion and almost as a joke I asked him what happens if I don't like it: He replied that he would make me another one. It was the case, I didn't like it that much and I chose the Strawberry Matcha Latte, excellent. This summer I plan to go many times to continue discovering...