Coastline Chrysler Dodge Jeep RAM — Local services in San Juan Capistrano

There are so many dealerships, and thanks to the internet, you can deal with 20 at a time. But I'm a bit old fashioned and enjoy patronizing our local businesses, so when it came time to explore Lease End options our vehicle, we went right to where we have it serviced, Coastline CDJR. We easily set up an appointment for Saturday morning with Doug Hopper, Product Specialist, and he was ready for us promptly at 10AM when we arrived. First thing's first, this isn't your average dealership....there's something very special and "Family Run" about it. From Service to Sales, it all felt like we were at home doing our business. The tough part first, due to circumstances relating to an accident on our vehicle, our options on the Lease End were limited, but Doug rolled out some incredible deals to present us, all of which we liked. There was no hard sell or "fake sincerity", it was genuine. He showed empathy for our situation, and ran through all of the specifics of what we might be able to do. He took the time to pull around a number of vehicles and show us the scenarios for each. His patience, knowledge, and transparency was unlike I've experienced in any other car dealership, period. We share a love for Jeeps (although we were there for a different vehicle) and he told us about his vehicle that he acquired from Coastline, it was just a great bonding experience and showed that he wasn't just out for the quick sell. The best part of the entire interaction was his positivity that things would work out just fine, putting us at ease with a very difficult decision to make. Ultimately, we had to choose not to enter into a new vehicle that day, however, 5 minutes after meeting Doug and feeling welcomed, I was 100% sure we were going to. The situation was out of his control, and our family deliberations were quite intense that day, and he was patient and understanding (where do you get that in vehicle sales? Like truly authentic.....you really don't). Coastline is a special place, and Doug is truly a gem. When we do, and are able to pull the trigger on a new vehicle (the whole backstory would take up a small novella), I've got Doug's number and Coastline on speed dial. I encourage anybody in the market for a Chrysler, Jeep, Dodge or Ram to get on down to Coastline, meet Doug, and experience what we did. The whole situation could have been a total nightmare, but with his efforts to explore every single option, it gave us some incredible insight on how to proceed. My biggest regret is that I wasn't able to drive the family off the lot in a brand new car from Doug that day, so this rating has nothing to do a vehicle purchase, it has to do with a fantastic experience that left a great impression. They have some really phenomenal vehicles there that you won't find at any other dealer (configurations, limited editions, etc), so whether you are in the market for something standard in their lineup, or something with some of that extra pizazz, I could not recommend another dealer or specialist to pop by or make an appointment to explore. You're going to leave with a good feeling no matter what, and the dealer discounts Coastline is able to offer are not to be found comparable anywhere than I could find. So do yourself a favor, stop dealing with 100 different "internet sales reps" from 100 different dealers, and get yourself down there to Coastline. I don't often leave reviews, but when I do, it's because something truly special is afoot. Good luck with your vehicle search, and I hope this review helps make your life a heck of a lot easier. Doug...

This dealership doesn't care about their customers or service.

I have traditionally bought Honda's and I am regretting not buying another because of the service I've recieved here and at Coastline Chrysler Dodge Jeep RAM.

When I purchased my vehince I was asked if I wanted to buy an extrended warranty on the car. I was told a copy would be added to my records to be used at other dealships because I travelled to SD Chrsyler, Dodge, Jeep, Ram to buy my truck. I agreed. All my other cars I've purchased new through a dealership had extended warranties through the manufacturer, it never crossed my mind they were trying to sell me 3rd part contract.

Well turns out they sold me a 3rd party warranty that my Dodge dealship won't accept (oh I've been having issues with my UConnect since I bought the vehicle that no one at Dodge can fix). My local dealer got new management so I figured I'd try and get my car fixed again when I brought it in for servcie.

Prior to this my car had been under the normal 36,000 mile factory warranty. This time the dealership tells me I have no extended warranty on my car. Great... well turns out San Diego Chrysler Dodge Jeep Ram never added this policy to my truck. GREAT.

I call and try to get someone on the phone as I know I bought the extrended warranty ... crickets. I called my sales person Curt who calls me back a few hours later. I ask him to check his records only to find out he can't pull them because they have a new system but he agrees I bought the extended warranty. Nice! You can't pull sales records from a few years ago. He assures me that someone in finance will look right away because they have the recods. I wait hours and hours and never get a call back. I try Curt again who tells me he's sorry Andrew in finance should have sent them. I get Andrew's extention call several times and leave messages but he never bothers to call back. I have to pick up my truck for the 1,000,000th time without the work being done as a result.

It gets even worse. I e-mail Curt on Monday who finally sends me proof of my extended warrantly which is through a 3rd party provider not Chrysler... Really. He then tells me it's not his fault Andrew didn't call me back, what do I expect him to do. This becomes a common theme. You're customer is waiting on info at a repair shop you said you'd send right over, you don't follow up and it's not your fault as a sales manager? After Curt decided to tell me how none of this was his issue or fault I decided to call a manager over the lack of service and the fact they sold a 3rd party contract without telling the customer.

I get Renee Hart the finance manager. She proceeds to tell me the 3rd party contract is my fault and I should have read the deal more closely. She is right, but this review is to make people aware to really read what you buy here. See the theme nothing is an actual issue on their behalf. She then tells me what do I want because all I'm doing is complaining to her. She doesn't agree that I should have expected her team to send the documents quickly as they noted to me over the phone. I mean what did I expect that Andrew could quickly pull a record THEY DIDN'T attached to my car? They needed to look around, funny took 10 minutes this morning to find it.

I didn't note that they delivered the car late and filthy in the first place but I wouldn't ever post a negative review based on that. After I spoke to Renee I had no choice. Renee simple needed to acknowledge the issue, appologize and note she'd address it. Instead she was nasty, curt...

We have been loyal customers of Coastline Dodge for years, purchasing three vehicles and servicing five Dodge vehicles through your dealership. However, our most recent experience has disappointed us; unfortunately, we will not return. We brought in my son’s 2017 Dodge Ram because of a check engine light. After a diagnostic, Kevin, a service technician, told us that the issue stemmed from the wrong type of oil being used in the vehicle. He stated the repair would cost $1,600 and attributed the mistake to whoever performed the last oil change. Upon reviewing our service records, it became clear that Coastline Dodge was the last to service the truck, just four months and under 5,000 miles ago. When I brought this to Kevin’s attention, he began to backtrack, saying that it was only what the diagnostic machine suggested, and that further inspection would be We have been loyal customers of Coastline Dodge for years, purchasing three vehicles and necessary. I requested to speak with his supervisor and was told he was out of the office until Friday. When I asked for the supervisor’s name, Kevin said I could get it when I picked up the vehicle. This level of evasiveness was unprofessional and concerning. I then attempted to reach the General Manager, but Jordan, a sales Manager, told me there was no GM—only an owner. Jordan tried to assist, and I expressed my concerns, including the fact that there are several recent negative Yelp reviews regarding the service department, many specifically naming Kevin. Jordan dismissed this by stating, “Bad reviews are normal in this business.” That kind of response is unacceptable. Negative reviews should be taken seriously in any reputable service business, not brushed off as “normal.” Jordan would not provide the owner’s name, only referring me to his assistant and the Service Manager, Nate. I waited until Friday to speak with Nate, hoping for a resolution. Unfortunately, Nate was immediately defensive and dismissive. He never once asked how he could help or what could be done to rectify the situation. He attempted to shift the blame by suggesting we waited too long to return for service, despite our visit being well within the 5,000-mile recommendation. At this point, we decided to pick up the vehicle and seek assistance elsewhere. I finally attempted to reach the owner through his assistant, Aggy, who was polite and seemed genuinely eager to help. She assured me the owner would follow up. Four days have passed, and I have received no call. We ultimately inspected the vehicle at another highly rated repair shop, confirming the same diagnosis: the wrong oil was used. This experience was both frustrating and disappointing. Given the lack of accountability, poor customer service, and unwillingness to rectify a mistake that originated from your own service department, we will no longer do business with Coastline Dodge. Additionally, we will be filing formal complaints with the appropriate consumer protection agencies. We do not recommend Coastline...