Hermoza Quinceanera — Local services in San Juan

I’m so sad to have to leave this review because Lorena was so nice to us. Unfortunately her staff is not professional and makes things hard for the customers. My daughter has bad circulation and couldn’t wear the petty coat, Lorena recommended they do a petty coat with elastic for her. Before the dress fitting I called 3 times to make sure the petty coat was ready and every single time they confirmed We arrive to the dress fitting and there’s no petty coat, and nobody knew about it! We rescheduled for the following week and once again I called to confirm the petty coat was ready, Yamileth confirmed and once again we showed up the it wasn’t ready. They sent us to a little fitting room while they “work “ on it, and the lady they sent didn’t know how to put the dress, I assumed she was seamstress due to her lack of knowledge on how to put the dress. Well, no, she wasn’t, she kept saying she didn’t know how to do the alterations. By then I asked Casey to PLEASE come and help, Casey more knowledgeable and professional listened and helped us. Unfortunately the petty coat was not what Lorena had suggested, it kept falling off by then the other lady said we will have to get it on our own. I told her it was Lorena the one that suggested it on first place. My daughter who has severe heart disease was by then drained, we had to ask them for some soda. Once again we rescheduled in hopes that by the next appointment they will deliver. I kept thinking about how no seamstress was there to see see what needed to be done, so I decided to take the dress somewhere else to get it fixed and get her the petty coat somewhere else as well. I called to asked them to please don’t touch the dress and I told Ashley the reason why. Ashley informed me she doesn’t appreciate me being disrespectful. I asked her in what way am I being disrespectful when all I’m doing is telling her I’m not happy with the service and lack of professionalism they have. I didn’t raise my voice, said bad words or call anyone names, which explains why she couldn’t tell me how so was being disrespectful to her. I explained her that she needs to learn to take positive criticism, and deliver the way Lorena, the owner would. She told me Lorena is her aunt, which probably can explain why she feels untouchable. End of story, I’m going to pay somewhere else to get something I already paid them for because since they already got my money they don’t longer care for...

I cannot say enough good things about Hermoza Quinceañera! From the moment we walked in, the experience was magical. The staff was incredibly welcoming, patient and genuinely excited for my daughter to find the perfect dress. They listened to everything my daughter wanted and offered thoughtful suggestions that matched her vision exactly. The attention to detail level of care they put into everything was beyond impressive.

Ms. Yadira, truly thankful for all your patience and thoughtful suggestions working with my daughter.

Ms. Lorena, thank you for going above and beyond to make our experience stress free.

I know we have tons of options in the Valley, but if you are looking for a place that goes above and beyond and delivers perfection, this the ONE. Thanks again, Hermoza...

We had such a wonderful experience at Hermoza’s Quinceañera while shopping for my daughter’s quinceañera dress! From the moment we walked in, Yadira was incredibly helpful, patient, and attentive. She went above and beyond to make sure Isabella felt comfortable, confident, and excited about this special milestone. Yadira truly listened to what Isabella wanted, offered thoughtful suggestions, and made the entire experience so memorable. Finding the perfect dress is such an important part of a quinceañera, and thanks to Yadira, Isabella not only found her dream dress but also left with a smile on her face and amazing memories. We are so grateful for the care and effort Yadira put into making this day so special! Highly...